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- Tasks: Lead a dynamic team and enhance service desk operations while coaching talented engineers.
- Company: Join a fast-growing, people-first Managed Service Provider focused on tech and culture.
- Benefits: Enjoy hybrid work, generous holiday allowance, and career progression opportunities.
- Why this job: Make a real impact by leading a skilled team in a supportive environment.
- Qualifications: Experience in Managed Service Providers and strong technical skills required.
- Other info: Modern office with onsite parking and a vibrant team culture.
The predicted salary is between 36000 - 60000 £ per year.
Join a fast‑growing, people‑first Managed Service Provider that invests heavily in technology, culture and career progression.
Responsibilities:
- Lead daily operations across the Managed Service Desk and coach a talented 3rd‑Line support team.
- Coach & develop 1st–3rd Line engineers.
- Work closely with senior technical teams (Cloud, Network, Security).
- Deputise for the Head of Service Desk when needed.
- Build strong relationships with customers & internal teams.
Qualifications:
- MSP experience.
- Solid technical grounding (Networking, Server, Cloud, Security, Modern Workplace).
- Confident communicator & natural people leader.
Offer:
- Northampton – Hybrid: 3 days office / up to 2 days home (after probation).
- Modern office near the M4 + onsite parking.
- 25–30 days holiday + bank holidays + optional unpaid leave.
Apply now or message me directly to set up a confidential call to discuss your next move.
Service Desk Team Leader in Northampton employer: Hamilton Barnes
Contact Detail:
Hamilton Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Managed Service Providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Networking, Server, Cloud, and Security topics. We want you to shine as a natural people leader!
✨Tip Number 3
Showcase your coaching abilities! Think of examples where you've developed team members or improved processes. This will highlight your leadership skills and fit for the Service Desk Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Team Leader in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your MSP experience and any relevant technical grounding to show us you’re the right fit for the Service Desk Team Leader role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about leading a team and how your coaching style has developed others in the past. This is your chance to showcase your communication skills and people leadership!
Showcase Your Technical Skills: Don’t forget to mention your solid technical grounding in Networking, Server, Cloud, Security, and Modern Workplace. We want to see how your expertise can benefit our talented 3rd-Line support team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hamilton Barnes
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially in Networking, Server, Cloud, and Security. Be ready to discuss how you've applied this knowledge in previous roles, as it will show your solid grounding and help you connect with the technical teams you'll be working alongside.
✨Showcase Your Leadership Skills
As a Service Desk Team Leader, you'll need to demonstrate your ability to coach and develop others. Prepare examples of how you've successfully led teams or mentored individuals in the past. This will highlight your natural people leadership skills and reassure them that you're the right fit for the role.
✨Build Rapport with Interviewers
Since building strong relationships is key in this role, practice your communication skills before the interview. Engage with your interviewers by asking insightful questions about their team culture and how they collaborate with other departments. This will show that you value teamwork and are genuinely interested in the company.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of specific situations where you've had to handle challenging customer interactions or technical issues. This will demonstrate your capability to manage daily operations effectively and your readiness to deputise for the Head of Service Desk when needed.
