Network Support Engineer - Telecommunications

Join a leading UK telecommunications network provider and ISP, founded in 1994, supporting thousands of public and private sector organisations with digital connectivity and communications. As a digital infrastructure provider, it is a leading force behind the rollout of high-speed full-fibre internet across the UK.

A newly created opportunity exists for a Network Support Engineer to support a large and rapidly expanding research campus near Cambridge, following a significant contract to manage its communications infrastructure. The ideal candidate will be a CCNA or JNCIA-level engineer based in East Anglia, working mostly remotely with one day a week on campus, with a clear path to becoming the permanent on-site engineer as the contract grows.

Responsibilities:

• Provide network support across a large research and residential campus environment
• Routing and switching support: configuration, maintenance, and troubleshooting
• BGP and OSPF in a live production network
• First and second line network support, resolving incidents and carrying out network changes
• Maintain accurate documentation and support ongoing network improvements
• On site in Cambridge approximately one day per week, with flexible remote working for the remainder
• Optional on call once settled into the role, not mandatory
• Routing & Switching
• BGP / OSPF
• Firewall experience (beneficial)
• VoIP (beneficial)
• First / Second line network support

Skills/Must Have:

• CCNA or JNCIA level, current or working towards it
• Solid routing and switching fundamentals, including BGP and OSPF in a support environment
• First or second line network support experience, covering troubleshooting, changes, and maintenance
• Firewall experience beneficial but not essential
• VoIP familiarity a plus
• Based in East Anglia, within approximately 30 to 40 miles of Cambridge
• Reliable, proactive, and comfortable working independently on site

Benefits:

• Predominantly remote, with 1 day per week on site in Cambridge
• No mandatory on call, optional once settled
• A role with strong long term potential, likely to develop into a full time on site position as the contract expands
• Mostly remote with only one day a week on site, a strong work life balance for an East Anglia based engineer
• An early opportunity to join a major, long term contract, with the role likely to grow significantly over the next few years
• A well funded, expanding research campus, offering stable, interesting work with a long runway
• No mandatory on call, refreshingly straightforward for a network support role
• CCNA/JNCIA level entry point with genuine career development built in as the contract scales

Salary:

• £35,000 base salary

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