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- Tasks: Provide 1st line technical support and solve customer issues.
- Company: Leading Manchester-based MSP with a supportive team culture.
- Benefits: Up to £33k salary, remote work after training, and overtime opportunities.
- Why this job: Kickstart your IT career with clear progression into 2nd line support.
- Qualifications: Strong customer service skills and problem-solving abilities.
- Other info: Enjoy hands-on training and a tight-knit team atmosphere.
The predicted salary is between 19800 - 46200 £ per year.
Join a leading Manchester-based MSP looking to expand its 1st line technical support team for 2026! This is an exciting opportunity for someone looking to progress their career into a growing company offering a clear, accelerated pathway into escalated support positions. With the flexibility to work fully remotely after the initial 3 month training period, this position offers autonomy and the opportunity for a great work life balance!
Location & Set-up: Manchester for initial 3 month training period, then fully remote
Shift Pattern: 9-5 Training, then 24/7 rotating remote schedule.
Salary: Up to £33k per Annum
What’s in it for you:
- Remote shift working – flexibility to suit your lifestyle with days and evenings free on different days
- Clear career pathway into 2nd line support within 18 months.
- Exposure to a wide range of technologies including VOIP, Salesforce, and monitoring systems like PRTG and SolarWinds
- Overtime opportunities available to boost your earnings
- Hands-on training, 1:1 mentoring, and structured development
- Tight-knit team with a genuine family feel
What we’re looking for:
- Excellent customer service and problem-solving skills
- Willingness to work a rotating 24/7 shift pattern including nights and weekends
- Based in or around Manchester for the first three months of office-based training
- Eligibility for Security Clearance
Apply Now for an opportunity to build an exciting, progression filled career in IT support!
Support Engineer in Manchester employer: Hamilton Barnes
Contact Detail:
Hamilton Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common support engineer scenarios. Think about how you’d handle tricky customer service situations or technical problems. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your passion for tech! During interviews, share your experiences with technologies like VOIP or Salesforce. Let them know you’re eager to learn and grow in this exciting field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Engineer role. Highlight your customer service and problem-solving abilities, as these are key for us!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity. Share your passion for tech support and how you see yourself growing with us at StudySmarter.
Showcase Relevant Experience: If you've worked with technologies like VOIP or Salesforce, make sure to mention them! We love seeing candidates who have hands-on experience that aligns with our needs.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It helps us keep track of your application and ensures it reaches the right people quickly!
How to prepare for a job interview at Hamilton Barnes
✨Know Your Tech
Familiarise yourself with the technologies mentioned in the job description, like VOIP and Salesforce. Brush up on your knowledge of monitoring systems such as PRTG and SolarWinds, as this will show your genuine interest and readiness for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service or solved a tricky problem. This is crucial for a Support Engineer role, so be ready to discuss how you handle challenging situations with clients.
✨Understand the Shift Pattern
Since the role involves a rotating 24/7 shift pattern, be prepared to discuss your flexibility and willingness to work nights and weekends. It’s important to convey that you’re comfortable with this schedule and can manage your work-life balance effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training process, and career progression opportunities. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
