Confidential MSP in Manchester is seeking a Service Delivery Specialist to manage a portfolio of key client accounts and drive exceptional customer experience. The role offers hybrid working with one in-office day in Manchester and national travel where needed.
You will lead service reviews with senior stakeholders, coordinate with internal technical teams, and support CCaaS solutions (NICE-CX1). CIP: ITIL is provided via funded certification, and TOIL is offered for out-of-hours travel.
#J-18808-LjbffrService Delivery Lead – Cloud CCaaS (Hybrid, Funded ITIL) in Manchester employer: Hamilton Barnes
Hamilton Barnes is an exceptional employer, offering a dynamic work environment in London where innovation meets opportunity. With competitive salaries, night shift allowances, and a strong focus on employee development through ongoing training, we empower our Field Service Engineers to advance their careers while enjoying a supportive team culture. Join us to be part of a growing engineering team that values your skills and fosters professional growth.
