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- Tasks: Provide 1st line technical support and troubleshoot issues for customers.
- Company: Leading tech provider based in Manchester with a supportive team culture.
- Benefits: Fully remote work after training, hands-on training, and career advancement opportunities.
- Why this job: Kickstart your tech career with a clear path to 2nd line support roles.
- Qualifications: Dedication and willingness to learn; no prior experience required.
- Other info: Enjoy a rotating shift pattern that promotes work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology provider based in Manchester is seeking a dedicated individual for a 1st line technical support position. This role allows you to work fully remotely after an initial training period of three months in Manchester, offering an accelerated pathway to escalated support roles.
You will work on a rotating shift pattern, with great opportunities for hands-on training and career advancement. Join a supportive team with a focus on work-life balance.
Remote-Ready Support Engineer (1st Line) | Path to 2nd Line in Manchester employer: Hamilton Barnes
Contact Detail:
Hamilton Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote-Ready Support Engineer (1st Line) | Path to 2nd Line in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common support scenarios. Think about how you'd troubleshoot issues and communicate solutions clearly. We want to see your problem-solving skills in action!
✨Tip Number 3
Show your passion for tech! During interviews, share your personal projects or any tech-related hobbies. It’s a great way to demonstrate your enthusiasm and commitment to the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote-Ready Support Engineer (1st Line) | Path to 2nd Line in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the 1st line support role. We want to see how your background aligns with the technical support tasks you'll be handling.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re a great fit for our team. We love seeing genuine passion for technology and customer support.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who can think on their feet and provide effective solutions, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on the path to joining our supportive team!
How to prepare for a job interview at Hamilton Barnes
✨Know Your Tech Basics
Brush up on your technical knowledge related to 1st line support. Familiarise yourself with common troubleshooting techniques and tools that are relevant to the role. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Communication Skills
As a support engineer, you'll need to communicate effectively with customers. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly, as this is crucial for resolving issues remotely.
✨Research the Company Culture
Understand the company's values and work culture, especially their focus on work-life balance and career advancement. Be prepared to discuss how your personal values align with theirs, and think of examples from your past experiences that reflect this alignment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the training process, team dynamics, and opportunities for growth within the company. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
