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- Tasks: Lead service desk transformation and drive cultural change within a diverse team.
- Company: Premier managed services company based in Manchester.
- Benefits: Opportunity to impact national infrastructure and promote gender balance in tech leadership.
- Why this job: Make a meaningful difference while mentoring and leading a talented team.
- Qualifications: Experience managing service desks, ITIL mastery, and a passion for mentoring.
The predicted salary is between 42000 - 84000 £ per year.
A premier managed services company in Manchester is seeking an OSC Manager to lead its service desk transformation. This newly created position requires a leader who can challenge processes and drive cultural change within a diverse team of 20 professionals.
Ideal candidates will have a background in managing service desks for external customers, ITIL mastery, and a passion for mentoring. This role offers the chance to impact national infrastructure operations meaningfully while promoting gender balance in technology leadership.
OSC Leader: Hybrid Service Desk Transformation Manager in Manchester employer: Hamilton Barnes
Contact Detail:
Hamilton Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OSC Leader: Hybrid Service Desk Transformation Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in managed services or have experience with service desk transformations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in managing service desks and driving cultural change. This will give you an edge during interviews and show potential employers how you can make a real impact.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers, especially around ITIL practices and mentoring experiences. The more comfortable you are discussing your background, the better you'll perform in the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace OSC Leader: Hybrid Service Desk Transformation Manager in Manchester
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams and driven change in previous roles. Use specific examples that demonstrate your ability to challenge processes and mentor others.
Emphasise Your ITIL Mastery: Since this role requires ITIL expertise, don’t forget to mention your qualifications and experiences related to ITIL practices. We’re looking for candidates who can bring their knowledge to the table and help us transform our service desk operations.
Cultural Change is Key: This position is all about driving cultural change within a diverse team. In your application, share your thoughts on fostering an inclusive environment and any past experiences where you’ve successfully implemented cultural shifts. We value diversity and want to see how you can contribute to that.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about our company and values!
How to prepare for a job interview at Hamilton Barnes
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in service desk environments. This will show that you not only understand the framework but can also implement it effectively.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you’ve successfully managed diverse teams in the past. Think of specific examples where you’ve driven cultural change or mentored team members. This will demonstrate your capability to lead the transformation they’re looking for.
✨Challenge the Status Quo
Since this role involves challenging existing processes, come prepared with ideas on how you would improve their current service desk operations. This shows initiative and a proactive mindset, which are key traits for the OSC Manager position.
✨Emphasise Gender Balance in Tech
Given the focus on promoting gender balance in technology leadership, be ready to discuss your views on diversity and inclusion. Share any initiatives you’ve been part of or ideas you have for fostering a more inclusive environment within tech teams.
