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- Tasks: Lead and coordinate teams during critical incidents to ensure minimal service disruption.
- Company: Top managed services provider in Manchester with a focus on teamwork.
- Benefits: Salary up to £45,000, hybrid work, ongoing training, and influence within the company.
- Why this job: Join a dynamic team and make a real difference in incident management.
- Qualifications: Experience in customer-facing roles and strong pressure management skills.
- Other info: Exciting opportunity for growth in a supportive environment.
The predicted salary is between 36000 - 54000 £ per year.
A leading managed services provider in Manchester is seeking an experienced Major Incident Manager to oversee Priority 1 and 2 incidents. This role requires coordinating teams and maintaining customer communication to minimize service impact.
With a salary up to £45,000 and a hybrid work environment, this position also provides ongoing training and the chance for influence within the organization.
The ideal candidate should have a background in customer-facing roles and the ability to manage under pressure. Apply now for this exciting opportunity.
Critical Incident Leader - Hybrid MSP in Manchester employer: Hamilton Barnes ?
Contact Detail:
Hamilton Barnes ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Critical Incident Leader - Hybrid MSP in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at managed services providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to incident management. Think about how you’ve handled pressure in the past and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Showcase your customer-facing experience! During interviews, highlight how your communication skills have helped resolve incidents and maintain client satisfaction. This is key for a role like the Critical Incident Leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Critical Incident Leader - Hybrid MSP in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing incidents, especially Priority 1 and 2 ones. We want to see how you've coordinated teams and communicated with customers in past roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for the Critical Incident Leader role. Share specific examples of how you've minimised service impact in previous positions.
Showcase Your Customer-Facing Skills: Since this role involves a lot of customer interaction, make sure to emphasise your background in customer-facing roles. We love candidates who can keep calm under pressure and maintain strong communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hamilton Barnes ?
✨Know Your Incidents
Make sure you brush up on your knowledge of Priority 1 and 2 incidents. Be ready to discuss specific examples from your past experience where you've successfully managed major incidents, highlighting your role in coordinating teams and communicating with customers.
✨Showcase Your Communication Skills
Since this role involves maintaining customer communication, practice articulating how you would keep stakeholders informed during a critical incident. Think about how you can demonstrate your ability to convey complex information clearly and effectively.
✨Prepare for Pressure Scenarios
Expect questions that assess how you handle high-pressure situations. Prepare some scenarios where you’ve had to think on your feet and make quick decisions. This will show your potential employer that you can thrive in challenging environments.
✨Emphasise Continuous Learning
With ongoing training being a part of the role, express your enthusiasm for professional development. Share any relevant courses or certifications you’ve completed, and discuss how you plan to continue growing in the field of incident management.
