Major Incident Manager | Manchester (Hybrid)
Join a leading managed services provider who are looking to hire an experienced Major Incident Manager to join their Operational Support Centre in Manchester.
The role
You’ll take full ownership of Priority 1 and Priority 2 incidents, driving them from initial detection through to resolution. This includes coordinating internal teams, communicating clearly with customers and senior stakeholders, and ensuring service impact is kept to a minimum.
What’s on offer
- Salary up to £45,000 (DOE)
- On-call rota 1 in 4 with £250 per week allowance
- Hybrid working – 3 days per week in the Manchester office
- High-visibility role with genuine ownership and influence
- Ongoing training and development within a well-established MSP
What they’re looking for
- Background within an MSP or external customer-facing environment
- Comfortable working under pressure and managing multiple stakeholders
- Ability to go through security clearance
- Willingness to participate in the on-call rota
Apply Now!
Major Incident Manager in Manchester employer: Hamilton Barnes
Hamilton Barnes is an exceptional employer, offering a dynamic work environment in London where innovation meets opportunity. With competitive salaries, night shift allowances, and a strong focus on employee development through ongoing training, we empower our Field Service Engineers to advance their careers while enjoying a supportive team culture. Join us to be part of a growing engineering team that values your skills and fosters professional growth.
