At a Glance
- Tasks: Provide 1st and 2nd line support while managing exciting projects.
- Company: Fast-growing Managed Service Provider with a cloud-first approach.
- Benefits: Career development opportunities and a varied role in IT support.
- Other info: Dynamic environment with clear progression pathways into senior roles.
- Why this job: Join a team that values quality IT support and offers real impact.
- Qualifications: 2+ years in IT support, hands-on experience with Microsoft 365, and strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
We're recruiting on behalf of a fast-growing, PE-backed Managed Service Provider (MSP) with a cloud-first approach and a genuine commitment to doing IT support properly. Based full-time in Maidenhead, this role offers real variety, splitting your time between service desk support and hands-on project delivery. If you're an engineer who wants more than just a ticket queue, and values working somewhere that takes quality seriously, this is worth a look.
Responsibilities
- Providing 1st and 2nd line support to a varied client base
- Delivering projects both remotely and on site at client locations
- Managing and resolving tickets in line with SLAs
- Building, deploying, and maintaining systems for clients
- Supporting end users with clear, professional communication throughout
Must-Haves
- Minimum 2 years' experience in an IT support or MSP environment
- Full UK driving licence
- Hands-on experience with Microsoft 365 Administration, Intune, and Entra
- Working knowledge of Active Directory, Windows Server 2012+ and Windows 10+
- Understanding of networking fundamentals - DNS, DHCP, email routing
- Understanding of networking technologies including routers and switches
- Strong communication skills and a customer-first mindset
- Ability to prioritise a varied workload independently
What's on Offer
- Varied role spanning service desk and project work
- Part of a growing MSP with genuine career development opportunities
- Progression Pathway into Senior Support or Project focused roles
Service Desk Engineer in Maidenhead employer: Hamilton Barnes
Hamilton Barnes is an exceptional employer, offering a dynamic work environment in London where innovation meets opportunity. With competitive salaries, night shift allowances, and a strong focus on employee development through ongoing training, we empower our Field Service Engineers to advance their careers while enjoying a supportive team culture. Join us to be part of a growing engineering team that values your skills and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Maidenhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hamilton Barnes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hamilton Barnes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Engineer in Maidenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hamilton Barnes:Your cover letter is your chance to shine! Tell us why you want to work at Hamilton Barnes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hamilton Barnes!
How to prepare for a job interview at Hamilton Barnes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
