At a Glance
- Tasks: Provide first and second-line IT support while monitoring infrastructure and services.
- Company: Join a dynamic team in Warrington, UK, focused on IT excellence.
- Benefits: Competitive daily rate, hands-on experience, and a chance to grow your IT skills.
- Other info: Fast-paced environment with opportunities for professional development.
- Why this job: Be the go-to person for tech issues and help keep businesses running smoothly.
- Qualifications: Experience in IT support and strong troubleshooting skills are essential.
The predicted salary is between 40000 - 45000 £ per year.
Location
Warrington, UK
Work Mode
Office Based
Employment Type
Contract
Duration
12 Months
Rate
£150 per day
Positions Available
Shift Requirement
Shift-based role
The Role
We are seeking an IT Service Desk & Event Management Analyst to provide first and second-line support to end users while proactively monitoring IT infrastructure and services.
The successful candidate will play a key role in incident management, service request fulfilment, system monitoring, event correlation, and escalation management to ensure uninterrupted business operations.
Key Responsibilities
- Service Desk Support
- Act as the first point of contact for IT incidents and service requests via phone, email, chat, and ticketing systems.
- Provide second-line support for desktop and application issues escalated from first-line teams.
- Troubleshoot and resolve issues relating to desktops, laptops, mobile devices, enterprise applications, printers, and network connectivity.
- Deliver remote and deskside support, escalating complex issues to third-line teams when necessary.
- Log, track, prioritise, and manage tickets within the ITSM platform while ensuring SLA compliance.
- Provide clear, professional, and customer-focused technical guidance.
- Administer user accounts across Active Directory, Microsoft 365, VPN, email, and related systems.
- Create and maintain knowledge base documentation to support continuous improvement.
- Participate in shift coverage as required.
- Coordinate major incident communications and support the incident management life cycle through to resolution.
- Monitoring & Event Management
- Proactively monitor IT infrastructure, applications, and services using enterprise monitoring tools.
- Detect, log, and correlate system-generated alerts to distinguish genuine incidents from false positives.
- Analyse events to identify potential service degradation, risks, and emerging issues.
- Escalate critical alerts and initiate incident management processes when required.
- Ensure events are appropriately categorised, documented, and linked to related incidents and problems.
- Support reporting activities relating to incident trends, system performance, and event management effectiveness.
Essential Skills & Experience
- Experience working in IT Service Desk and End-User Support environments (1st and 2nd Line Support).
- Strong knowledge of Windows and/or Mac operating systems.
- Experience supporting Microsoft 365 and common enterprise applications.
- Familiarity with IT Service Management tools such as Service Now, Remedy, or similar platforms.
- Strong analytical and problem-solving skills with the ability to identify trends and patterns.
- Excellent communication and customer service skills.
Desirable Skills
- ITIL Foundation Certification.
What We're Looking For
- A customer-focused support professional with strong troubleshooting skills.
- Someone who can work effectively in a fast-paced operational environment.
- The ability to manage multiple priorities while maintaining attention to detail.
- Strong communication skills and a collaborative approach to problem solving.
- Experience supporting critical business services and responding to incidents within agreed service levels.
- #J-18808-Ljbffr
Service Desk & Event Management Analyst in Lymm employer: Hamilton Barnes
Hamilton Barnes is an exceptional employer, offering a dynamic work environment in London where innovation meets opportunity. With competitive salaries, night shift allowances, and a strong focus on employee development through ongoing training, we empower our Field Service Engineers to advance their careers while enjoying a supportive team culture. Join us to be part of a growing engineering team that values your skills and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk & Event Management Analyst in Lymm
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Hamilton Barnes that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Service Desk & Event Management Analyst in Lymm
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Hamilton Barnes, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Hamilton Barnes can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Hamilton Barnes will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Hamilton Barnes
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Hamilton Barnes. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Hamilton Barnes.
