At a Glance
- Tasks: Design and enhance Dynamics 365 Customer Service solutions in a fast-paced environment.
- Company: Join a dynamic team transforming customer service with innovative tech.
- Benefits: Competitive day rate, hands-on experience, and opportunity to work onsite.
- Other info: 6-month contract with potential for growth and collaboration across teams.
- Why this job: Make a real impact on customer engagement solutions while developing your skills.
- Qualifications: Experience in Dynamics 365 CRM, C#, .NET, and Power Platform required.
We are looking for an experienced Dynamics 365 Customer Service/CCaaS Developer to support a large-scale customer service transformation programme. In this role, you will design, build, customise, and enhance Dynamics 365 Customer Service and Contact Centre as a Service (CCaaS) capabilities, supporting the rollout of new features and customer engagement solutions within a fast-paced enterprise environment.
Key Responsibilities
- Configure and customise Dynamics 365 Customer Service and Omnichannel solutions
- Develop plugins, custom workflows, and PCF controls using C# and .NET
- Support CCaaS functionality and customer contact centre integrations
- Develop solutions using Power Platform, Power Virtual Agents, and Copilot Studio
- Support CI/CD processes using Azure DevOps
- Build and support reporting and analytics solutions using Power BI
- Collaborate with onsite and offshore delivery teams across the wider programme
Key Skills Required
- Strong hands-on Dynamics 365 CRM development experience
- Experience with D365 Contact Centre/CCaaS solutions
- Strong Power Platform development skills
- Experience with Dynamics 365 Customer Service module
- Experience with Power Virtual Agents/Copilot Studio for chatbot and voice solutions
- Strong C# (.NET) and JavaScript development skills
- Azure DevOps CI/CD experience
- Experience with Azure Communication Services and Power BI reporting
Contract Details
- Duration: 6 months
- Determination: Inside IR35
- Location: Onsite - Luton
- Day Rate: Negotiable
- Start Date: ASAP
Dynamics 365 Developer - 6-Month Contract - Inside IR35 - Onsite (Luton) employer: Hamilton Barnes
Join a dynamic team in Luton where innovation meets collaboration! As a Dynamics 365 Developer, you'll thrive in a supportive work culture that prioritises employee growth and development, offering opportunities to enhance your skills while working on impactful customer service transformation projects. With a focus on work-life balance and a commitment to fostering a diverse and inclusive environment, this role provides a unique chance to contribute to cutting-edge solutions in a fast-paced enterprise setting.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 Developer - 6-Month Contract - Inside IR35 - Onsite (Luton)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best Dynamics 365 projects. This is your chance to demonstrate what you can do beyond just words on a CV. Make it easy for potential employers to see your talent.
✨Tip Number 3
Prepare for interviews by practising common questions related to Dynamics 365 and CCaaS. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Dynamics 365 Developer - 6-Month Contract - Inside IR35 - Onsite (Luton)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Dynamics 365 and CCaaS solutions. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the Dynamics 365 Customer Service module.
Showcase Your Technical Skills:Don’t forget to mention your hands-on experience with C#, .NET, and Azure DevOps. We’re looking for someone who can hit the ground running, so highlight any relevant projects or achievements in these areas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Luton!
How to prepare for a job interview at Hamilton Barnes
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your Dynamics 365 Customer Service and CCaaS knowledge. Be ready to discuss specific features you've worked with, and how you've customised solutions in past projects. This will show your expertise and help you stand out.
✨Showcase Your Development Skills
Prepare to talk about your experience with C#, .NET, and JavaScript. Bring examples of plugins or custom workflows you've developed. If you can, demonstrate your understanding of the Power Platform and how it integrates with Dynamics 365.
✨Familiarise Yourself with CI/CD Processes
Since Azure DevOps is a key part of this role, be ready to discuss your experience with CI/CD processes. Share specific examples of how you've implemented these practices in previous projects to streamline development and deployment.
✨Collaboration is Key
This role involves working with both onsite and offshore teams, so be prepared to discuss your collaboration skills. Think of examples where you've successfully worked in a team environment, especially in fast-paced settings, and how you handled any challenges.
