Technical Services Director in London

SOC Services Manager | Hybrid - Hammersmith

A growing OT cybersecurity provider is scaling its SOC offering rapidly and is looking for a senior, client-facing director to become a key point of contact for its customers.

This is not a traditional SOC operations management role. The day-to-day SOC function, including analysts and operational management, is already established. Instead, you will sit between the customer and the technical SOC teams, ensuring customers understand their security posture, alerts, incidents and recommendations in clear business terms.

You will work with a varied customer base across sectors including financial services, asset management, renewable energy and critical infrastructure, acting as a trusted advisor and helping customers get maximum value from their SOC service. The ideal candidate will have enough technical understanding to confidently discuss SOC operations, monitoring, detection and incident response, but will primarily be a strong communicator and relationship manager who can translate complex cybersecurity issues into simple, commercially relevant conversations.

The role is ideally hybrid from Hammersmith, although UK-remote candidates will also be considered. You will need to be comfortable travelling to customer sites, particularly across London and Scotland, with travel requirements varying depending on customer needs.

Why this role stands out

• High-impact client ownership — become a senior point of contact for key SOC customers and build long-term relationships with technical and non-technical stakeholders
• Join a rapidly growing SOC business at a point where the offering is scaling quickly, giving you genuine influence over how the customer-facing function develops
• Technical without being purely operational — use your cybersecurity knowledge to advise customers without being tied to the day-to-day running of a 24/7 SOC

Key Responsibilities

• Act as a senior client-facing contact for SOC customers
• Build trusted relationships with customer security and business stakeholders
• Explain SOC findings, threats and incidents in clear business language
• Translate technical security information into practical recommendations
• Lead regular service reviews and customer meetings
• Support customers through security incidents and escalations
• Understand customer environments, risks and changing security requirements
• Work closely with SOC analysts and technical teams to provide accurate customer updates
• Ensure customers understand the value and capabilities of their SOC service
• Identify opportunities to improve customer security outcomes and service delivery
• Help shape client-facing SOC processes as the business scales
• Manage communication between customers and internal technical teams
• Travel to customer sites across London and Scotland when required

Key Requirements

• Senior experience within a SOC, Cyber Security, Security Operations or Technical Account Management environment
• Strong understanding of SOC operations, monitoring, alerting and incident response
• Exceptional written and verbal English communication skills
• Ability to explain complex cybersecurity concepts to non-technical stakeholders
• Strong customer-facing and relationship-management skills
• Comfortable leading meetings with senior customer stakeholders
• Ability to remain calm and credible during incidents or escalations
• Commercially aware, with an understanding of customer needs and expectations
• Comfortable working across multiple customers and priorities
• Willingness to travel to customer sites when required
• OT cybersecurity experience
• Experience working with energy, utilities, renewable energy or critical infrastructure organisations
• Experience working with financial services or asset management customers
• Previous Technical Account Manager, Customer Success or Client Services experience within cybersecurity
• Experience working with managed SOC / MSSP services
• Senior position within a rapidly scaling cybersecurity business
• Significant influence over the development of the customer-facing SOC function
• Exposure to senior stakeholders across multiple industries
• Hybrid working from Hammersmith or UK-remote
• Travel opportunities across the UK
• Opportunity to work across both IT and OT cybersecurity environments

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