At a Glance
- Tasks: Lead a dynamic Service Desk team and enhance customer care experiences.
- Company: Hamilton Barnes, a forward-thinking company in London.
- Benefits: Competitive salary, opportunities for growth, and a chance to shape service operations.
- Other info: Join a vibrant team and elevate service standards in a fast-paced environment.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Strong people management skills and excellent customer communication.
The predicted salary is between 55000 - 65000 £ per year.
Hamilton Barnes is seeking an experienced Service Desk Manager in London.
This operational leadership role involves leading a busy customer-facing Service Desk, managing ticket flow, and ensuring SLA performance.
You will coach and develop Service Desk engineers and improve processes.
The ideal candidate brings strong people management skills and is confident in customer communication.
The position offers a salary between £55,000 and £65,000, with opportunities to influence service operations.
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We think you need these skills to ace Service Desk Manager: Lead & Elevate SLAs, Customer Care in London
Service Desk Management
SLA Management
Customer Care
People Management
Coaching and Development
Process Improvement
Ticket Flow Management
