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For Companies At a Glance
- Tasks: Lead a high-performing team to enhance customer experience and drive operational efficiency.
- Company: Fast-paced, tech-driven organisation focused on collaboration and innovation.
- Benefits: Competitive salary up to £75,000, inclusive culture, and opportunities for growth.
- Why this job: Make a significant impact in a senior leadership role within a dynamic environment.
- Qualifications: Proven senior management experience in Collaboration or Unified Communications.
- Other info: Join a diverse team and shape the future of customer support.
The predicted salary is between 54000 - 84000 £ per year.
About the Role
You will be accountable for developing a high-performing service organisation, driving operational efficiency, improving customer experience, and delivering commercial results. Working closely with senior stakeholders and key suppliers, you will define the support roadmap, identify new revenue opportunities, and ensure services are delivered in line with business objectives and customer expectations.
Responsibilities
- Lead and develop a high-performing Collaboration Support function
- Own P&L, budgeting, forecasting, and cost control for the unit
- Drive continuous service improvement and customer satisfaction
- Develop performance metrics and report progress to senior leadership
- Build strong relationships with internal stakeholders and strategic suppliers
- Oversee workforce planning, training, and business continuity planning
Qualifications
Proven experience in a senior management role within Collaboration or Unified Communications
Required Skills
- Strong commercial awareness with experience managing budgets or P&L
- Excellent communication, leadership, and stakeholder management skills
- Strong knowledge of UC technologies, including hosted contact centres and on-premise solutions
- Experience with ITIL best practice and ITSM tools such as ServiceNow
Preferred Skills
This is a senior leadership opportunity for a commercially driven individual looking to make a significant impact within a fast-paced, technology-led organisation.
Pay range and compensation package
Salary: Up to £75,000 basic salary per annum
Equal Opportunity Statement
We are committed to diversity and inclusivity.
Head of Engineering (Collaboration) in London employer: Hamilton Barnes
Contact Detail:
Hamilton Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Engineering (Collaboration) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Engineering role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their approach to collaboration and customer experience, so you can showcase how your skills align with their goals. We want to see you shine!
✨Tip Number 3
Don’t just wait for job postings to pop up! Be proactive and reach out directly to companies you admire. Express your interest in potential roles and share how you can contribute to their success. It shows initiative and enthusiasm!
✨Tip Number 4
Finally, apply through our website! We’ve got a streamlined process that makes it easy for you to submit your application. Plus, it helps us keep track of your progress and get you in front of the right people faster.
We think you need these skills to ace Head of Engineering (Collaboration) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Engineering role. Highlight your experience in managing budgets, leading teams, and driving customer satisfaction to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about collaboration and how your leadership style can drive our service organisation forward. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your impact. Whether it’s improving operational efficiency or enhancing customer experience, we want to see how you’ve made a difference in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. We can’t wait to hear from you!
How to prepare for a job interview at Hamilton Barnes
✨Know Your Numbers
Since you'll be owning the P&L and budgeting, make sure you brush up on your financial acumen. Be ready to discuss how you've managed budgets in the past and any specific metrics you've improved. This shows you're not just a leader but also someone who understands the commercial side of things.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in developing high-performing teams. Think about times when you've driven service improvements or enhanced customer satisfaction. This will help demonstrate your capability to lead the Collaboration Support function effectively.
✨Familiarise Yourself with UC Technologies
Make sure you have a solid understanding of Unified Communications technologies, especially hosted contact centres and on-premise solutions. Being able to speak knowledgeably about these will show that you’re not only experienced but also passionate about the field.
✨Build Relationships Before You Walk In
If possible, try to connect with some of the stakeholders or team members before the interview. This can give you insights into their expectations and challenges, which you can then address during your interview. It’s all about showing that you’re proactive and ready to hit the ground running!
