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- Tasks: Be the go-to tech expert, solving complex issues and mentoring junior engineers.
- Company: Join a dynamic team at a high-profile infrastructure client in London.
- Benefits: Enjoy structured learning, ongoing training, and clear progression opportunities.
- Why this job: Gain real technical authority and work on enterprise-scale environments.
- Qualifications: Experience in senior support roles with strong skills in Microsoft technologies.
- Other info: Supportive culture focused on quality delivery and professional development.
The predicted salary is between 55000 - 65000 £ per year.
Are you a senior support engineer who enjoys being the go-to technical expert on site, rather than sitting in endless ticket queues? This role places you onsite with a high-profile infrastructure client in London, acting as the highest technical escalation point. You’ll work hands-on with complex technical issues while also contributing to project work, service improvement initiatives, and the development of junior engineers. You’ll gain exposure to large-scale, enterprise environments, have genuine technical ownership, and be part of a team that values quality delivery, progression, and professional development.
What You’ll Be Doing:
- Acting as the senior onsite escalation point for complex technical incidents
- Owning investigation, diagnosis, and resolution of 3rd line issues
- Supporting and managing internal infrastructure alongside ad-hoc project work
- Providing technical leadership through mentoring and guidance of junior engineers
- Managing client expectations through clear, professional communication
- Ensuring incidents, changes, and time entries are accurately logged
- Maintaining and updating technical documentation as environments evolve
- Working closely with the Service Delivery Manager to align on service standards
- Supporting continuous service improvement and wider team objectives
What We’re Looking For:
- Proven experience working onsite at a client premises in a senior support capacity
- Strong hands-on experience with Microsoft Exchange and Microsoft 365
- Advanced networking knowledge (TCP/IP, routing, switching, NGFWs)
- VPN experience (site-to-site and remote access)
- Virtualisation expertise, ideally VMware in highly available environments
- SAN and storage technologies (iSCSI, SAN administration)
- Deep knowledge of Active Directory, DNS, DHCP, and Group Policy
- Administration of SharePoint Online, Teams, and OneDrive
- Confident communicator with the ability to lead and mentor
Why This Role?
- Senior onsite role with real technical authority
- Exposure to complex, enterprise-scale environments
- Structured learning and development pathways
- Ongoing access to technical training and certifications
- Supportive team culture with clear progression opportunities
If you’re looking for onsite ownership, technical depth, and long-term progression, I’d be happy to have a confidential conversation.
3rd Line Support Engineer in London employer: Hamilton Barnes ?
Contact Detail:
Hamilton Barnes ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to 3rd line support. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace 3rd Line Support Engineer in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your hands-on experience with Microsoft Exchange, Microsoft 365, and any advanced networking knowledge you have. We want to see how your background aligns with the role, so don’t hold back!
Be Clear and Professional: When communicating your skills and experiences, keep it clear and professional. Remember, you’ll be managing client expectations, so showing that you can communicate effectively from the get-go is key for us.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the 3rd Line Support Engineer role. We love seeing candidates who take the time to connect their skills to what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light possible!
How to prepare for a job interview at Hamilton Barnes ?
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Exchange, Microsoft 365, and networking concepts. Be ready to discuss specific scenarios where you've resolved complex issues, as this will showcase your hands-on experience.
✨Showcase Your Leadership Skills
Since this role involves mentoring junior engineers, think of examples where you've led a team or guided others through technical challenges. Highlight your communication skills and how you manage client expectations effectively.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations. Prepare to explain how you would handle a critical incident or a service improvement initiative. This will demonstrate your problem-solving abilities and your approach to maintaining high service standards.
✨Familiarise Yourself with the Company Culture
Research the company’s values and culture. Be ready to discuss how you align with their focus on quality delivery and professional development. Showing that you understand and fit into their team culture can give you an edge.