At a Glance
- Tasks: Lead 3rd and 4th line support for Fortinet technologies and drive proactive improvements.
- Company: Join a skilled team at a leading network support firm.
- Benefits: Hybrid work model, competitive salary, and exposure to exciting projects.
- Other info: Enjoy a flexible schedule and collaborate with experienced peers.
- Why this job: Be the technical authority in a supportive environment with minimal office days.
- Qualifications: Deep expertise in Fortinet products and a proactive mindset.
The predicted salary is between 40000 - 50000 £ per year.
- Senior Network Support Engineer — Fortinet technical lead on a skilled, established team
- £55,000 | Hybrid | Wednesday office only
Our client has a skilled team of six network support engineers and they're looking for a technical lead to sit at the top of the escalation chain.
This is a 3rd and 4th line role with a genuinely proactive bent — you're not just resolving tickets, you're identifying patterns, driving BAU improvement projects, and stopping problems before they happen.
The stack is 95% Fortinet — Forti Gate, Forti Manager, Forti Analyzer, Forti SD-WAN, and Forti SASE.
If you've spent your career going deep on Fortinet and you want a support-focused role with real technical authority and minimal commute (just Wednesdays in the office), this is worth a serious look.
- WHAT YOU'LL BE DOING
- Own 3rd and 4th line escalations across the Fortinet estate — the senior technical authority on the team
- Drive proactive support — identify recurring issues, run BAU improvement projects, and reduce ticket volume before it happens
- Manage and support Forti Gate, Forti Manager, Forti Analyzer, Forti SD-WAN, and Forti SASE environments
- Support SD-WAN deployments and ongoing management across the customer base
- VPN configuration, management, and troubleshooting across the estate
- Use Logic Monitor or PRTG for network monitoring and performance visibility
- Support the project team when required — dip into project delivery alongside BAU
- Contribute to a staggered shift pattern — 7am–5:30pm across a team of six
- TECH STACK
WHAT WE'RE LOOKING FOR
- Deep Fortinet expertise — Forti Gate, Forti Manager, Forti Analyzer, and SD-WAN hands-on experience
- SD-WAN experience essential — Fortinet SD-WAN preferred, Meraki or HPE Aruba Silverpeak also considered
- Consultant or senior engineer background happy to step into a senior support-focused role
- Proactive mindset — you look for root causes and fix them, not just close the ticket
- VPN configuration and troubleshooting experience across the Fortinet stack
- Logic Monitor or PRTG monitoring platform experience beneficial
- Fortinet NSE5 certification preferred — other NSE certs considered
- Comfortable in a staggered shift environment — 7am–5:30pm rotated across the team
- THE PACKAGE
- Hybrid: Wednesday in the office, rest from home
- Staggered shifts: 7am–5:30pm across a team of six
- WHY THIS ROLE STANDS OUT
- Almost entirely Fortinet — if that's your world, this role lets you live in it
- Proactive support focus — you're improving the network, not just firefighting
- Just one day a week in the office — genuinely flexible working arrangement
- Skilled, established team — you're joining peers, not carrying juniors
- Project team exposure — variety without it being a pure delivery role
- Senior technical authority — real escalation ownership, not another mid-level support seat
- #J-18808-Ljbffr
Senior Network Support Engineer in Leeds employer: Hamilton Barnes
Hamilton Barnes is an exceptional employer, offering a dynamic work environment in London where innovation meets opportunity. With competitive salaries, night shift allowances, and a strong focus on employee development through ongoing training, we empower our Field Service Engineers to advance their careers while enjoying a supportive team culture. Join us to be part of a growing engineering team that values your skills and fosters professional growth.
