At a Glance
- Tasks: Support global voice infrastructure and deliver Voice Operations projects.
- Company: Join a leading global organisation with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a collaborative environment.
- Why this job: Be part of a critical team enhancing global communication systems.
- Qualifications: Experience in voice operations and strong troubleshooting skills required.
The predicted salary is between 50481 - 61699 £ per year.
Role Overview I'm currently supporting a leading global organization that is looking to hire an experienced Level 3 Voice Operations Engineer to join a major enterprise voice and collaboration team supporting critical global infrastructure.
This is a hands-on engineering role focused on Voice Operations Projects and working across the full voice estate from user endpoints through to carrier integrations.
You'll be involved in project delivery, life cycle management, upgrades, troubleshooting and operational acceptance of new deployments within a large-scale enterprise environment.
Key Responsibilities Provide Level 3 support for global voice infrastructure and unified communications platforms.
Deliver Voice Operations projects alongside ongoing operational support.
Perform advanced troubleshooting, root cause analysis and remediation across enterprise voice environments.
Support Cisco Unified Communications infrastructure from IP endpoints through to carrier connectivity.
Collaborate with global engineering and operations teams to deliver infrastructure improvements and project work.
Support system life cycle management, upgrades, maintenance windows and weekend implementations where required.
Produce technical documentation and operational handover documentation for newly deployed solutions.
Manage incidents, problems and...
L3 Voice Operations Engineer | Glasgow | Hybrid employer: Hamilton Barnes
Hamilton Barnes is an exceptional employer, offering a dynamic work environment in London where innovation meets opportunity. With competitive salaries, night shift allowances, and a strong focus on employee development through ongoing training, we empower our Field Service Engineers to advance their careers while enjoying a supportive team culture. Join us to be part of a growing engineering team that values your skills and fosters professional growth.
