At a Glance
- Tasks: Take ownership of 2nd line IT support and troubleshoot complex Microsoft 365 issues.
- Company: Join a growing international business with a hands-on IT team.
- Benefits: Enjoy travel opportunities, training, and real ownership of your work.
- Other info: Work in a culture that values IT as a strategic enabler.
- Why this job: Make a direct impact in a dynamic environment with varied daily tasks.
- Qualifications: Experience in 2nd line support and strong fault-finding skills required.
The predicted salary is between 30000 - 40000 £ per year.
Real ownership. Real variety. Real growth. We're hiring a 2nd line IT Technician to join a small, hands‑on internal IT team inside a growing international business with offices across the UK, Europe and the US. If you're a confident IT generalist who loves fault‑finding and wants to do more than just close tickets — this could be the role for you!
What you'll be doing:
- Owning 2nd line support across the business, working alongside the IT Lead and an apprentice
- Troubleshooting complex Microsoft 365 issues — Exchange, Teams, SharePoint, OneDrive
- Administering Intune for device management, policies and app deployment
- Supporting WiFi and network connectivity across multiple sites
- Helping maintain business‑critical systems including NetSuite, Salesforce and Halo
- Onboarding and offboarding users, including hardware setup and access management
- Getting involved in projects, infrastructure improvements and new tooling
- Travelling to UK and international offices periodically as the business grows
What we're looking for:
- Proven experience at 2nd line level in an internal IT or end‑user support role
- Strong fault‑finding ability — methodical, curious, calm under pressure
- Solid hands‑on experience with Microsoft 365 and Intune
- Confident with WiFi and network troubleshooting
- Familiarity with NetSuite, Salesforce or Halo (essential)
- Excellent communication skills and a customer‑first mindset
- Comfortable in the office 5 days a week, with a willingness to travel occasionally
What's in it for you:
- Real ownership — your work is visible and makes a direct difference to the business
- Variety — no two days the same, with exposure to international IT operations
- Travel opportunities — UK and overseas offices including Italy and the US
- A team that invests in you — certifications, training and progression supported
- A culture where IT is treated as a strategic enabler, not a cost centre
IT Technician employer: Hamilton Barnes
Join a dynamic and supportive team as a 2nd line IT Technician, where your contributions are valued and have a tangible impact on our growing international business. With opportunities for travel to our UK and overseas offices, a commitment to your professional development through training and certifications, and a culture that recognises IT as a strategic enabler, this role offers a unique blend of responsibility and variety in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for a technical assessment during the interview. It’s a great way to demonstrate your fault-finding abilities and hands-on experience with Microsoft 365.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common IT scenarios and how you’d handle them. Being calm under pressure is key, so practice explaining your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Show Your IT Passion:When you're writing your application, let your enthusiasm for IT shine through! We want to see that you’re not just ticking boxes but genuinely excited about the role and what you can bring to our team.
Tailor Your Experience:Make sure to highlight your relevant experience with 2nd line support and Microsoft 365. We love seeing how your skills match up with what we’re looking for, so don’t be shy about showcasing your fault-finding abilities!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the role without wading through unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at Hamilton Barnes
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and the other tools mentioned in the job description. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you're not just familiar with the tech, but that you can really own it.
✨Show Off Your Fault-Finding Skills
Prepare to demonstrate your troubleshooting process during the interview. Think of a couple of complex problems you've solved and be ready to walk the interviewer through your thought process. They want to see how methodical and calm you are under pressure, so don’t hold back!
✨Communicate Like a Pro
Since this role involves supporting users, excellent communication is key. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable. Remember, it’s all about having a customer-first mindset!
✨Be Ready for Variety
This position promises a lot of variety, so be prepared to discuss how you handle changing priorities and new challenges. Share examples from your past where you've successfully adapted to different situations or taken on new projects. This will show that you're excited about the dynamic nature of the role.
