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- Tasks: Provide top-notch IT support and maintain the college's tech infrastructure.
- Company: Join a leading UK technology group focused on education and communications.
- Benefits: Enjoy a competitive salary, hybrid working options, and a supportive team environment.
- Why this job: Make a real impact in education while developing your tech skills in a dynamic setting.
- Qualifications: 2+ years in IT support, strong Microsoft knowledge, and excellent troubleshooting abilities required.
- Other info: Work onsite at a vibrant college with opportunities for professional growth.
The predicted salary is between 21600 - 37800 £ per year.
Location: Farnborough area (Onsite with occasional hybrid working)
Salary: Up to £27,000, dependent on experience
Hours: 37.5 hours per week (8.00am-5.00pm, Monday to Friday)
About the Organisation: An established, UK-wide group of technology and communications specialists is seeking an experienced IT Support Engineer to join their managed services team on a permanent basis. The group provides comprehensive IT Support, Cloud, Cyber Security, Professional Services, Communications and Infrastructure services to a diverse client base, with a growing presence in the education sector. This particular role will be primarily based at an independent college in the Farnborough area, delivering first-class onsite IT support to staff and pupils, while collaborating closely with a wider education-focused IT services team.
About the Role: This position is ideal for a customer-focused, technically capable engineer with experience working in a varied IT environment - preferably within education, though not essential. You will be responsible for supporting and maintaining the college's IT infrastructure, including servers, networks, cloud-based systems and end-user devices. Alongside reactive support duties, you will be involved in system maintenance, project work, documentation, and assisting with IT asset management.
Key Responsibilities:
- Provide high-quality technical support, ensuring prompt resolution of helpdesk tickets and in-person issues.
- Maintain and troubleshoot the college's IT network infrastructure and cloud systems.
- Install, configure, and manage a range of devices including desktops, laptops, tablets, printers and interactive displays.
- Administer and support Microsoft services including Azure Active Directory, Office 365, and Exchange Online.
- Liaise with third-party suppliers and service providers when required.
- Support and maintain device management systems and classroom technology.
- Regularly monitor systems for errors, updates, and potential security threats, escalating issues as appropriate.
- Ensure systems remain safe and compliant with safeguarding requirements.
- Keep accurate and up-to-date documentation for IT assets and procedures.
- Collaborate with the wider IT services team to deliver continuous service improvements and contribute to project work.
Key Skills and Experience:
- Minimum of 2 years' experience in IT support or infrastructure maintenance.
- Solid working knowledge of Microsoft operating systems and applications.
- Experience administering Microsoft 365, Azure and Windows Server environments.
- Strong troubleshooting skills and the ability to manage multiple issues simultaneously.
- Excellent communication and interpersonal skills.
IT Support Engineer. Job in Farnborough Education & Training Jobs employer: Hamilton Barnes
Contact Detail:
Hamilton Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer. Job in Farnborough Education & Training Jobs
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and Windows Server. Having hands-on experience or relevant certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Since this role involves working closely with staff and pupils, practice your communication skills. Be prepared to explain technical concepts in simple terms, as this will demonstrate your ability to provide excellent customer support.
✨Tip Number 3
Research the education sector's unique IT challenges and trends. Understanding how technology is used in educational settings will help you relate your experience to the needs of the college and show that you're genuinely interested in the role.
✨Tip Number 4
Network with professionals in the IT support field, especially those who work in education. Attend local tech meetups or online forums to gain insights and potentially get referrals, which can give you an edge in the application process.
We think you need these skills to ace IT Support Engineer. Job in Farnborough Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any work within educational environments. Emphasise your technical skills with Microsoft systems and your troubleshooting abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your customer-focused approach. Mention specific experiences that demonstrate your ability to resolve issues quickly and effectively.
Highlight Relevant Skills: In your application, clearly outline your experience with Microsoft 365, Azure, and Windows Server. Provide examples of how you've successfully managed IT infrastructure and supported users in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at Hamilton Barnes
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft operating systems, Azure, and Office 365. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Customer Service
Since the role involves providing support to staff and pupils, it's crucial to showcase your customer service skills. Share examples of how you've effectively communicated with users and resolved their issues, ensuring a positive experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a network issue or manage multiple helpdesk tickets simultaneously. Practising these scenarios can help you articulate your thought process during the interview.
✨Research the Organisation
Familiarise yourself with the organisation's services and their focus on the education sector. Understanding their mission and values will allow you to tailor your responses and show genuine interest in contributing to their team.
