Inside Sales Executive

Inside Sales & Customer Success Executive (MSP)

A well-established UK Managed Service Provider, supporting SME and mid-market clients across IT infrastructure, connectivity, cyber security, and cloud, is building out a new commercial function to sit behind its Account Management team. This is a newly created role with genuine ownership over renewals, quoting, and upsell across an existing customer portfolio, in a business that is scaling its commercial engine rather than starting from scratch.

You'll own the end-to-end renewal cycle for a live portfolio from day one, with direct influence over upsell revenue rather than sitting in a back-office processing seat.

This is a chance to build deep cross-product commercial knowledge across connectivity, Microsoft licensing, and cyber security, in a business investing in this function specifically because it sees the revenue upside.

You'll work as the commercial engine room alongside an established Account Management team, with autonomy over your portfolio and a genuinely varied day: phone-based relationship building, quoting, and proactive opportunity spotting.

Responsibilities:

• Own the end-to-end renewal process for an allocated portfolio of accounts, ensuring contracts, licences, and services renew on time and accurately
• Produce accurate, timely quotes for renewals, upgrades, additional licensing, and new product add-ons, working closely with vendors and internal pricing tools
• Identify and proactively pitch upgrade and cross-sell opportunities within the existing customer base, from licence tier upgrades to bolt-on security products and circuit upgrades
• Act as a regular, proactive commercial point of contact for customers, building enough trust that customers come to you rather than waiting to be chased
• Track upcoming renewal, contract end, and licence expiry dates, flagging churn or non-renewal risk to Account Managers in good time
• Maintain accurate, up-to-date opportunity, quote, and renewal data across CRM and quoting platforms

Skills/Must have:

• Experience: Prior experience in an inside sales, renewals, sales support, or customer success role, ideally within IT, telecoms, or an MSP environment
• Core Tech/Domain: Comfortable working across a broad MSP product set, connectivity, cyber security licensing, Microsoft 365/Azure/CSP, and general managed services
• Methodology/Protocols: Confident telephone-based commercial conversations, comfortable initiating rather than only responding to inbound queries, with a track record of hitting or contributing to revenue/upsell targets
• Soft Skills: Strong organisational discipline to manage a portfolio of renewal dates and quotes without slippage, sharp commercial instinct to spot opportunity in routine conversations, and comfortable taking direction from Account Managers as part of a wider team

Nice to haves:

• Existing knowledge of Microsoft licensing (365/Azure/CSP), cyber security products, or telecoms/circuits
• Experience using a CRM (e.g. HubSpot, Salesforce) and a quoting/CPQ tool
• Background in an MSP, telecoms provider, or IT reseller

Pension, holiday allowance, and healthcare

Hybrid 3x days a week in a New London office