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For Companies At a Glance
- Tasks: Provide hands-on desktop and network support while ensuring excellent customer service.
- Company: Join a leading European IT services company with a strong reputation in the industry.
- Benefits: Enjoy full commuting expenses covered and a competitive salary of up to £29,000.
- Why this job: Be part of a dynamic team, enhancing your IT skills in a fast-paced environment.
- Qualifications: 1-3 years of IT support experience with knowledge of Microsoft and networking technologies required.
- Other info: This is a 12-month fixed-term contract based on-site in London.
The predicted salary is between 24000 - 32000 £ per year.
A leading European IT services company is seeking a proactive and customer-focused Helpdesk Engineer to join its on-site support team in London. This role is ideal for an experienced IT professional with strong technical support skills and excellent communication abilities.
About the Role
The Helpdesk Engineer will act as a key point of contact for technical support, providing desktop and network assistance while maintaining a high standard of customer service. The position involves a combination of day-to-day troubleshooting, system implementations, and project-based work, ensuring seamless operation of the client’s IT environment.
Key Responsibilities
- Deliver hands-on desktop and network support, including PC and call centre systems
- Plan, configure, and implement network, PC, and security systems
- Manage service delivery schedules, migrations, and proof-of-concept testing
- Provide first-line troubleshooting, acting as the escalation point for customer enquiries
- Maintain secure, tidy, and operational environments
- Attend customer sites for project and maintenance support when required
- Produce regular status reports for management and maintain accurate technical documentation
- Carry out vendor coordination and manage new service features and implementations
- Respond to ad hoc requests from management
Candidate Requirements
Essential Skills & Experience:
- 1+ to 3+ Years in IT Support Experience
- Strong knowledge of Microsoft Windows 10/11, Microsoft 365, Windows Server, Active Directory, Virtualisation, Cloud services (AWS, Azure), Office applications, networking hardware (Switches/Routers/IPT), and firewall products
- Experience managing multiple tasks in a fast-paced environment
- Reliable, detail-oriented, and highly organised with good timekeeping
- Prior experience supporting IT infrastructure projects and desktop security systems
Salary: Up to £29,000 Basic Per Annum. All commuting expenses paid for!
Help Desk Engineer (City of London) employer: Hamilton Barnes
Contact Detail:
Hamilton Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Engineer (City of London)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 10/11 and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues in a fast-paced environment. This will help you stand out as a proactive candidate who can handle the demands of the position.
✨Tip Number 3
Since this role involves customer interaction, practice articulating your communication style. Be ready to explain how you ensure high standards of customer service while providing technical support, as this is crucial for the Helpdesk Engineer position.
✨Tip Number 4
Research the company and its IT services to understand their client base and projects. This knowledge will not only help you tailor your responses but also show your genuine interest in the role and the organisation when you apply through our website.
We think you need these skills to ace Help Desk Engineer (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly with Microsoft Windows 10/11, Microsoft 365, and networking hardware. Use specific examples to demonstrate your technical skills and customer service abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach to problem-solving. Mention your experience in managing multiple tasks and how you maintain high standards of customer service.
Highlight Relevant Skills: In your application, emphasise your knowledge of cloud services like AWS and Azure, as well as your experience with desktop security systems. This will show that you meet the essential skills required for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Helpdesk Engineer.
How to prepare for a job interview at Hamilton Barnes
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Windows 10/11, Microsoft 365, and other relevant technologies during the interview. Be prepared to discuss specific examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Customer Service Excellence
As a Helpdesk Engineer, customer service is key. Share instances where you went above and beyond to assist a customer or improve their experience. This will show your proactive and customer-focused approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a technical issue on the spot. Practising these types of questions can help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, ask questions that demonstrate your interest in the role and the company. Inquire about the team dynamics, ongoing projects, or how success is measured in this position. This shows you're engaged and serious about the opportunity.
