Are you looking for an exciting new opportunity?
Join a specialist communications engineering and managed services provider with over three decades of experience delivering critical wireless infrastructure across complex,high-security environments.Supporting leading aviation,transportation,emergency services,and construction organizations,the business designs,deploys,and manages tailored wireless and mobile connectivity solutions nationwide.
The organization is seeking a Head of Engineering Operations to lead delivery and operational process across its engineering function on a permanent,hybrid basis around London Heathrow. In this senior,customer-facing operations role, the successful candidate will own operational processes,drive timely project execution to standard guidelines, and manage key client relationships.
Responsibilities:
- Leading engineering operations and ensuring work is delivered on time and to the required standard
- Owning and improving operational processes, and ensuring teams follow correct guidelines, procedures and standards
- Acting as a senior customer-facing point of contact on delivery and process matters
- Holding engineers and supervisors to account on timescales, quality and compliance
- Monitoring performance, identifying risks and driving corrective action
- Working with colleagues across the business to keep customers informed and confident in the service
Skills/Must Have:
- Proven experience leading operations or delivery for engineering or field teams
- Strong customer-facing skills with the confidence to represent the business to customers
- A process and compliance mindset, with experience making sure teams follow correct guidelines and standards
- Ability to drive delivery to deadlines and hold teams to account
- Based within commutable distance of London Heathrow for around three days per week on site
Desirable Skills:
- Background in telecoms or construction
- Experience in regulated infrastructure, utilities or transport environments
- Exposure to health and safety, SHEQ or work-control processes
- Managed service or maintenance operations experience
Benefits:
- Salary of up to £85,000, dependent on experience
- Hybrid working, with around three days per week on site near London Heathrow
- Senior leadership role with ownership of delivery, process and customer relationships
- Open to operations leaders from telecoms and construction, with no engineering background required
Salary:
- Up to £85,000
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Head of Engineering Operations - Systems Integrator employer: Hamilton Barnes
Hamilton Barnes is an exceptional employer for those passionate about live sports broadcasting, offering a dynamic work environment that thrives on teamwork and innovation. With opportunities for professional growth and development in cutting-edge technology, employees enjoy a supportive culture that values their contributions, all while being part of the excitement surrounding Premier League matchday coverage. The shift-based nature of the role allows for flexibility, and the potential for overtime ensures that hard work is rewarded.
