Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support to users, resolving issues efficiently.
- Company: Join a vital public-sector organisation making a real difference.
- Benefits: Competitive salary, stable environment, and opportunities for skill development.
- Why this job: Be part of a purpose-driven team supporting essential services.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and customer-focused attitude.
- Other info: Structured processes with clear responsibilities and growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Join a well-established public-sector organisation that plays a critical role in keeping communities safe and services running 24/7. This is an opportunity to work in a meaningful, purpose-driven environment where technology directly supports frontline operations and thousands of users across the county.
As an IT Service Desk Technician, you’ll provide a first-class front-line IT support service, supporting users working remotely and on-site, and ensuring incidents and service requests are resolved efficiently within agreed service levels.
Responsibilities- Act as the first point of contact for IT support via phone, self-service portal, and occasional walk-ins
- Support users with device, application, network, and remote working issues
- Resolve incidents and service requests within agreed SLAs
- Accurately log tickets, follow established processes, and maintain asset records
- Escalate incidents and service requests appropriately when required
- Experience working in an IT Service Desk or IT Support role
- Hands-on experience with Active Directory
- Exposure to Windows Servers
- Strong working knowledge of Microsoft 365
- Experience supporting or managing devices using Intune
- Customer-focused, professional, and calm under pressure
£33,603 – £35,772
Why Apply?- Purpose-driven role supporting critical public services
- Stable environment with structured processes and clear responsibilities
- Opportunity to develop technical skills within a Microsoft-focused estate
- Work that genuinely makes a difference to people across the region
Applications close on Monday 2nd February 2026.
IT Service Desk Technician in Gloucester employer: Hamilton Barnes
Contact Detail:
Hamilton Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician in Gloucester
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles on LinkedIn or at local tech meetups. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific issues, like troubleshooting network problems or assisting with Microsoft 365. We want you to shine!
✨Tip Number 3
Show off your customer service skills! Remember, as an IT Service Desk Technician, you'll be the first point of contact. Practice how to communicate clearly and calmly under pressure – it’s key to making a great impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Service Desk Technician in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Desk roles. We want to see how your skills with Active Directory and Microsoft 365 shine through, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Share why you’re passionate about supporting public services and how you can make a difference in this role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We love seeing candidates who can stay calm under pressure and think on their feet!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hamilton Barnes
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Windows Servers, and Microsoft 365. Be ready to discuss how you've used these technologies in past roles, as this will show your practical experience and confidence.
✨Showcase Your Customer Service Skills
As an IT Service Desk Technician, you'll be the first point of contact for users. Prepare examples of how you've handled difficult situations or resolved issues calmly and professionally. This will highlight your customer-focused approach.
✨Familiarise Yourself with SLAs
Understand what Service Level Agreements (SLAs) are and how they impact your role. Be prepared to discuss how you’ve met or exceeded SLAs in previous positions, as this demonstrates your commitment to efficiency and quality service.
✨Practice Problem-Solving Scenarios
Think of common IT issues you might face and how you would resolve them. Practising these scenarios can help you articulate your thought process during the interview, showing that you're proactive and solution-oriented.
