At a Glance
- Tasks: Support global voice infrastructure and deliver innovative Voice Operations projects.
- Company: Join a leading global organisation with a focus on collaboration and innovation.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Exciting projects and a chance to work with cutting-edge technology.
- Why this job: Make an impact in a hands-on role within a dynamic enterprise environment.
- Qualifications: Experience in enterprise voice environments and strong troubleshooting skills.
The predicted salary is between 50481 - 61699 £ per year.
I'm currently supporting a leading global organization that is looking to hire an experienced Level 3 Voice Operations Engineer to join a major enterprise voice and collaboration team supporting critical global infrastructure.
This is a hands-on engineering role focused on Voice Operations Projects and working across the full voice estate from user endpoints through to carrier integrations. You'll be involved in project delivery, life cycle management, upgrades, troubleshooting and operational acceptance of new deployments within a large-scale enterprise environment.
Key Responsibilities- Provide Level 3 support for global voice infrastructure and unified communications platforms.
- Deliver Voice Operations projects alongside ongoing operational support.
- Perform advanced troubleshooting, root cause analysis and remediation across enterprise voice environments.
- Support Cisco Unified Communications infrastructure from IP endpoints through to carrier connectivity.
- Collaborate with global engineering and operations teams to deliver infrastructure improvements and project work.
- Support system life cycle management, upgrades, maintenance windows and weekend implementations where required.
- Produce technical documentation and operational handover documentation for newly deployed solutions.
- Manage incidents, problems and changes through ServiceNow following ITIL best practice.
- Work closely with business stakeholders during projects, incidents and change activity.
- Strong experience supporting enterprise voice environments.
- Cisco Unified Communications Manager (CUCM 12.x+) including:
- IP Phones
- Cisco Jabber
- Cisco Jabber Mobile
- Strong knowledge of:
- SIP
- MGCP
- ISDN
- Session Management
- Call Routing
- Experience supporting Avaya System Manager and Session Manager.
- Approximately 5+ years supporting enterprise voice and data environments.
- CCNP Collaboration level knowledge (certification not essential).
- Experience working within ITIL environments covering Incident, Problem and Change Management.
- Experience producing operational and as-built technical documentation.
- Experience using ServiceNow.
- Cisco UCCX
- IPC Private Wires
- IPC Unigy Trading Systems
- NICE Voice Recording
- Duration: 9 Months
- Rate: £300 - £400
- Location: Glasgow (Minimum 2 days onsite)
- Start Date: ASAP
L3 Voice Operations Engineer | Glasgow | Hybrid employer: Hamilton Barnes
Hamilton Barnes is an exceptional employer, offering a dynamic work environment in London where innovation meets opportunity. With competitive salaries, night shift allowances, and a strong focus on employee development through ongoing training, we empower our Field Service Engineers to advance their careers while enjoying a supportive team culture. Join us to be part of a growing engineering team that values your skills and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land L3 Voice Operations Engineer | Glasgow | Hybrid
✨Get to Know Your Local Tech Scene
In the telecommunications-networking field, local tech meetups and networking events can be goldmines for finding temporary opportunities. Keep an eye out for local gatherings or meetups in your area—these are great places to mingle with professionals and hear about short-term gigs before they're even advertised.
✨Reach Out to Recruiters Specialising in Telecoms
Recruitment agencies that focus on the telecommunications sector can be super helpful, especially for temporary roles. Get in touch with them, let them know your skills, and ask if they have any upcoming projects or short-term contracts that might suit you.
✨Stay Active in Online Forums and Communities
Join online forums and communities related to telecommunications, like Reddit threads or LinkedIn groups. Engage with the discussions and share your expertise—it’s a great way to get noticed by potential employers and learn about temporary positions that you might not see elsewhere.
✨Check Out Temporary Roles with Hamilton Barnes
Don't forget to keep Hamilton Barnes in mind when searching for temporary positions. Keep checking our website for new postings, and consider applying directly to roles that fit your skills. This proactive approach can really help you land a temporary gig in telecommunications.
We think you need these skills to ace L3 Voice Operations Engineer | Glasgow | Hybrid
Some tips for your application 🫡
Show Off Your Technical Know-How:In the telecommunications-networking field, it’s crucial to highlight your technical skills in your CV. Make sure to include relevant certifications like CCNA or any practical experience with network design and implementation. If you've worked on projects involving setting up networks or troubleshooting, give those a shout-out!
Tailor Your CV for the Temporary Role:Since this is a temporary position, employers will want to see your ability to adapt quickly. Highlight previous short-term roles or projects that showcase your flexibility, coupled with your skills in telecommunications. It’s all about showing that you can hit the ground running!
Craft a Focused Cover Letter:Don’t just rest on your CV for the cover letter; use it as an opportunity to explain why you’re the right fit for this temporary role at Hamilton Barnes. Mention your enthusiasm for the telecom industry and how your past experiences can add value over a short period. Let them know you're keen to get stuck in!
Have Your Availability Up Front:In a temporary job, timing can be everything. Clearly state your availability in your cover letter and CV. Are you ready to start immediately, or do you have commitments? We want to make the hiring process as smooth as possible for Hamilton Barnes, so let's be transparent!
How to prepare for a job interview at Hamilton Barnes
✨Brush Up on Networking Fundamentals
Make sure you're clued up on the core principles of telecommunications and networking. Review key concepts like IP addressing, routing protocols, and network design, as these might come up in both technical questions and practical scenarios during the interview with Hamilton Barnes.
✨Showcase Relevant Projects
Since this is a temporary role, it’s vital to demonstrate how quickly you can adapt and contribute. Bring along any relevant projects or experiences, even if they were just part of your studies. A well-prepared portfolio showcasing your skills in setting up networks or problem-solving in real-time can really make you stand out.
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions where you’ll have to troubleshoot a network issue or design a solution on the fly. Practising these kinds of questions beforehand will help us think critically and showcase our analytical skills effectively to the interviewers at Hamilton Barnes.
✨Be Ready to Discuss Team Contribution
Since this is a temporary position, emphasise your ability to work well in a team and how you can hit the ground running. Share examples of how you've collaborated in previous projects or internships, as this shows that you’re ready to contribute from day one at Hamilton Barnes.
