Cisco Voice SME - 12-Month Contract - Glasgow - Inside IR35
Our client, a leading IT consultancy, is looking for a Cisco Voice SME (L3 Voice Operations Engineer) to support a major financial services programme. You will plan, install and migrate enterprise voice and data infrastructure for a new office build, then provide L3 support for telephony services once it is live. This is a 12-month contract, Inside IR35, based in Glasgow on a hybrid basis (3 days a week onsite). Some Friday evening and Saturday working is required during installation phases.
Key Responsibilities
Plan, coordinate and install voice and data hardware and associated cabling for office construction, renovation and relocation projects
Oversee migrations and support the first day of business operations in the new environment
Provide L3 troubleshooting, analysis and remediation for global voice infrastructure, covering incident, problem and change management
Support L1 and L2 teams through incident escalations, and keep business units informed during projects and incidents
Take part in operational acceptance of new deployments, produce as-built technical documentation, and contribute to vendor management and governance
What You Will Ideally Bring
Strong Cisco Unified Call Manager (CUCM) expertise, version 12.x or later, including IP endpoints, Cisco Jabber and Jabber Mobile
Hands-on experience with contact centre voice and Cisco Mobile and Remote Access (MRA)
Deep knowledge of voice technologies and protocols (SIP, MGCP, ISDN), session management and call routing
A minimum of 5 years working with enterprise voice and data systems, with CCNP Collaboration-level knowledge (certification preferred, not required)
Desirable: Cisco UCCX, Avaya Session Manager, IPC and Private Wires, and a Bachelor's degree
Contract Details
Duration: 12 months
Day Rate: Negotiable
Determination: Inside IR35
Location: Glasgow (hybrid, 3 days a week onsite)
Positions: 1
Start Date: ASAP
Cisco Voice SME - 12-Month Contract - Glasgow - Inside IR35
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Cisco Voice SME - 12-Month Contract - Glasgow - Inside IR35 employer: Hamilton Barnes
Hamilton Barnes is an exceptional employer for those passionate about live sports broadcasting, offering a dynamic work environment that thrives on teamwork and innovation. With opportunities for professional growth and development in cutting-edge technology, employees enjoy a supportive culture that values their contributions, all while being part of the excitement surrounding Premier League matchday coverage. The shift-based nature of the role allows for flexibility, and the potential for overtime ensures that hard work is rewarded.
