Technical Engineer | Fareham, Hampshire |
Working as part of a team of engineers, you'll be primarily responsible for the delivery and in-life support of cybersecurity services to clients for a specialist cybersecurity managed services provider. The role includes monitoring and maintenance of both client-based cybersecurity services and back-end infrastructure, with all work logged and tracked via ITSM platform to ensure SLAs and KPIs are met. The successful candidate must be able to receive SC clearance, which will be sponsored by the business.
Why this role stands out:
- Broad, hands-on exposure across a wide range of leading cybersecurity platforms — EDR, SIEM/SOAR, vulnerability management, email filtering and more
- SC clearance sponsored, opening the door to work across security-cleared client environments
- Work with clients to deploy cybersecurity services including EDR, vulnerability management, email filtering, SIEM/SOAR, Microsoft Sentinel, user training/phishing and other Fortinet products
- Follow documented processes for service rollout, updating and maintaining high standards
- Monitor the health of cybersecurity infrastructure and investigate alerts as required
- Respond to client support queries to provide effective, efficient issue resolution
- Identify potential service issues and address proactively with clients and colleagues
- Plan and roll out projects to improve existing services and/or launch new products
- Track deployments, incidents, problems and changes via the ITSM platform
- Support the wider business with internal IT functions — onboarding/offboarding, laptop builds, access management (Entra), troubleshooting, endpoint configuration (Intune)
- Communicate with clients over phone, IM and email professionally and courteously
- Assist in the development, handover and documentation of new services transitioning into the SOC team
- Identify security incidents within client estates and elevate to the SOC team where required
- Practical IT support experience covering desktop, server and networking
- At least 12 months' experience as 1st/2nd line support at an MSP, or 2 years in a traditional IT support role
- Experience with the technologies listed above advantageous
- Experience configuring and managing Linux advantageous
- Ability to self-manage workload to meet deadlines
- Understanding of cybersecurity issues, latest developments, risks and research
- Strong attention to detail and accuracy
- Customer-service oriented with a problem-solving attitude
- Good written and verbal communication skills, able to instruct non-technical audiences
- Strong team player with a desire to share knowledge
- Support toward relevant vendor qualifications
- Quarterly objective reviews to support personal development
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Technical Engineer in Fareham employer: Hamilton Barnes
Hamilton Barnes is an exceptional employer for those passionate about live sports broadcasting, offering a dynamic work environment that thrives on teamwork and innovation. With opportunities for professional growth and development in cutting-edge technology, employees enjoy a supportive culture that values their contributions, all while being part of the excitement surrounding Premier League matchday coverage. The shift-based nature of the role allows for flexibility, and the potential for overtime ensures that hard work is rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Engineer in Fareham
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Hamilton Barnes, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Hamilton Barnes specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Hamilton Barnes
✨Know Your Manufacturing Processes
Before you walk into the interview with Hamilton Barnes, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Hamilton Barnes value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
