At a Glance
- Tasks: Lead cyber security services, ensuring top-notch delivery and customer satisfaction.
- Company: Dynamic cyber security managed services provider with a focus on innovation.
- Benefits: Competitive salary, career growth, and the chance to shape service delivery.
- Other info: Collaborative environment with opportunities for professional development.
- Why this job: Own your customer portfolio and make a real impact in cyber security.
- Qualifications: Experience in technical or service delivery roles, preferably in cyber security.
The predicted salary is between 63000 - 77000 £ per year.
A strong opportunity for an experienced technical and service-focused professional to lead delivery, governance and continual improvement of cyber security managed services for a small portfolio of customers. The role blends service leadership, technical credibility and customer engagement, ensuring services hit agreed outcomes, contractual commitments, SLAs and security standards. You’ll be the trusted point of contact for your customers, working closely with operational and engineering teams to drive commercially sound, high-quality service performance. If you’re customer-focused, calm under pressure, and want a role where service governance and cyber security genuinely intersect, this is well worth a look.
Why this role stands out:
- Genuine ownership of a customer portfolio rather than a purely reactive function: chair service reviews, drive improvement plans and shape how services evolve
- Broad exposure across the cyber managed services stack (SOC, SIEM, MDR, vulnerability management, endpoint, incident response)
- Real commercial input, including renewals, scope changes, account growth and service profitability
- Own day-to-day service delivery, ensuring performance against SLAs, KPIs and contractual commitments
- Build customer relationships and act as primary technical contact for operational reviews, escalations and service improvement discussions
- Coordinate internal SOC, engineering and specialist teams for timely incident response, request fulfilment and problem resolution
- Chair service review meetings and produce reporting on performance, risks, trends, capacity, backlog and improvement actions
- Oversee major incident communications, escalations and post-incident reviews, tracking corrective actions to completion
- Monitor service quality, identify delivery risks and implement service improvement plans
- Ensure services align with security policies, regulatory obligations and relevant frameworks
- Support onboarding of new customers and transition of new services into live operation
- Work with commercial, sales and solution teams on renewals, service changes, scope adjustments and account growth
- Manage third-party suppliers and partners involved in service delivery
- Maintain service documentation, risk registers, action logs and governance records
- Contribute to budgeting, forecasting and service profitability tracking
Proven experience in a technical and/or service delivery manager role, or similar within managed services, preferably cyber security or IT security operations. Good understanding of cyber security managed services: SOC, SIEM, MDR, vulnerability management, endpoint protection, incident response, security monitoring. Good knowledge of service management disciplines: incident, problem, change, SLA management, continual service improvement. Ability to translate technical issues into clear business language for customer stakeholders and senior leaders. Experience managing customer escalations, service reporting and governance forums. Strong stakeholder management skills across technical, operational and commercial teams. Excellent written and verbal communication, organisational and prioritisation skills. Experience working in regulated or security-sensitive environments.
Technical Cyber Service Analyst in England employer: Hamilton Barnes
Hamilton Barnes is an exceptional employer for those passionate about live sports broadcasting, offering a dynamic work environment that thrives on teamwork and innovation. With opportunities for professional growth and development in cutting-edge technology, employees enjoy a supportive culture that values their contributions, all while being part of the excitement surrounding Premier League matchday coverage. The shift-based nature of the role allows for flexibility, and the potential for overtime ensures that hard work is rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Cyber Service Analyst in England
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Hamilton Barnes, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Hamilton Barnes
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Hamilton Barnes. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Technical Cyber Service Analyst in England
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Hamilton Barnes insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Hamilton Barnes that you’re committed to staying ahead in the game.
How to prepare for a job interview at Hamilton Barnes
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Hamilton Barnes to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Hamilton Barnes.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
