At a Glance
- Tasks: Manage CCaaS accounts and build strong client relationships while driving product adoption.
- Company: Join a dynamic managed services provider with a close-knit team atmosphere.
- Benefits: Competitive salary, ITIL certification funding, and travel opportunities for client engagement.
- Other info: Opportunity to influence the team's direction and work closely with senior stakeholders.
- Why this job: Shape a new role in a growing function and make a real impact from day one.
- Qualifications: Customer success experience, confident communicator, and a full driving licence required.
The predicted salary is between 49500 - 60500 £ per year.
Customer Success Manager | Managed Services Provider (CCaa S/UC) | Remote
Salary: Up to £50,000 Basic per Annum We're hiring a Customer Success Manager to backfill a role within a 7-person service delivery team.
This isn't a service desk role - you'll own 15-20 CCaa S accounts, primarily on the NICE-CX1 platform, with direct responsibility for senior stakeholder relationships and driving adoption of what clients have already bought.
The scope is evolving as the team shapes what "good" looks like for this function, so there's real room to influence how the role develops.
What's in it for you?
- A newly forming function within an established team - you'll help define the role, not just fill it
- ITIL certification funded by the business if you don't already hold it
- A small, close-knit service delivery team rather than a large, faceless department
- Genuine client-facing scope - senior stakeholder presentations and relationship ownership from day one, not queue management
- TOIL provided for out-of-hours client travel Responsibilities
- Manage 15-20 CCaa S accounts, primarily on the NICE-CX1 platform
- Work on-site with clients to maximise use of the components they've already purchased
- Identify and flag upsell opportunities for additional software features
- Lead senior stakeholder presentations and own the relationship day-to-day
- Travel nationally to client sites approximately twice a month
- Act as the client-first point of contact - proactive, not reactive Skills Required Customer Success background from an MSP - pure service desk experience is not suitable Focus on cloud and telephony platforms, not infrastructure or networking Warm, outgoing, confident communicator - comfortable presenting to senior stakeholders Full driving licence Strong Differentiators Direct experience with NICE-CX1 Experience with other CCaa S platforms (e. g. 8x8) ITIL certification (funded for the right candidate if not already held) Background at IPI or Route 101 This is a chance to shape a growing function inside an established MSP, with genuine client ownership from the start.
If that's the kind of scope you're after.
Apply Now!
Customer Success Specialist employer: Hamilton Barnes
Hamilton Barnes is an exceptional employer, offering a dynamic work environment in London where innovation meets opportunity. With competitive salaries, night shift allowances, and a strong focus on employee development through ongoing training, we empower our Field Service Engineers to advance their careers while enjoying a supportive team culture. Join us to be part of a growing engineering team that values your skills and fosters professional growth.
