Ready to step up into Service Desk Management?
We\'re hiring a Junior / Developing Service Desk Manager for a growing MSP where progression is real, not promised.
This role exists because the current Service Desk Manager is being promoted ‑ and they\'ll mentor you as you step into leadership. If you\'re a Senior Engineer, Team Lead, or an aspiring Manager, this is your chance to move into management with support.
What makes this different?
- ✅ Genuine step-up role (not thrown in at the deep end)
- ✅ Mentored by an experienced Service Desk Manager
- ✅ Responsibility for a 13-person technical team
- ✅ Exposure to people management, service delivery & customers
- ✅ Clear pathway to a full Service Desk Manager position
🧠 You don\'t need to be “fully formed”
If you\'ve:
- Led by example as a senior engineer
- Dabbled in mentoring or team leadership
- Wanted more influence over how the Service Desk runs
…this role is built for you.
The role in a nutshell:
- Support day‑to‑day Service Desk operations
- Develop and manage engineers with guidance
- Get involved in KPIs, reporting & service improvement
- Work with customers and internal teams
- Learn capacity planning and escalation management
💷 Salary: up to £45,000 basic
📈 Career progression: clearly defined & supported
🤝 Environment: collaborative, growing MSP
If you\'re ready to stop waiting for permission to move into management, this is it.
📩 Interested? Drop me a message or apply below
