1st Line Support Engineer - Cardiff - Inside IR35 - 3 months
We are seeking a personable and organised 1st Line Support Engineer for a contract role based in Cardiff, running from Monday 22nd June to Friday 18th September. This is a hands-on, day-to-day user support position - not a 2nd Line or technical specialist role - and is well suited to someone who is comfortable handling a busy helpdesk environment, logging and escalating tickets, and providing friendly, efficient support to end users.
Key Responsibilities:
Act as the first point of contact for IT support requests, handling day-to-day user issues in a timely and professional manner
Log, track, and manage support tickets accurately, escalating complex issues to the relevant 2nd/3rd Line teams
Troubleshoot straightforward hardware, software, and connectivity issues for end users
Assist with Microsoft 365 administration tasks as required
Support general IT and administrative tasks across the team
What You Will Ideally Bring:
Previous experience in a 1st Line Service Desk or IT Support role
Good working knowledge of Microsoft applications including Office, Outlook, and Teams
Exposure to Microsoft 365 administration is useful
Exposure to Google Workspace administration is useful
Any experience with network...
