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For Companies At a Glance
- Tasks: Provide customer support and technical assistance in the AV industry.
- Company: Join a growing AV and technology services business with a supportive culture.
- Benefits: Up to £30,000 salary, full training, and no night or weekend shifts.
- Why this job: Kickstart your career in Audio Visual engineering with hands-on experience and training.
- Qualifications: Interest in audio, sound, or technology; graduate-level education preferred.
- Other info: Clear development path into technical roles with experienced engineers guiding you.
The predicted salary is between 21600 - 36000 £ per year.
This is a rare opportunity to break into the AV industry without needing prior experience. You’ll be joining a growing AV and technology services business that is heavily investing in its managed services offering. Initially, this role blends customer support with technical exposure, but within 12 months it becomes a fully technical AV support position. If you’re a sound, audio, or technology graduate (or a junior engineer) who wants to build a long-term career in professional Audio Visual engineering, this is a genuine entry route into the industry. This isn’t a call‑centre job and it isn’t a dead‑end helpdesk. You’ll be learning from experienced engineers, working with real enterprise AV systems, and being trained on platforms like Crestron, Extron, and Microsoft Teams Rooms. If you enjoy technology, problem-solving, and learning hands‑on in a live environment, this is a role that will grow with you.
Responsibilities
- Handle inbound service requests and logged tickets from customers.
- Triage issues and determine whether they can be resolved remotely or require engineer attendance.
- Provide first‑line support for customer AV environments.
- Support preventative maintenance contracts and customer service delivery.
- Coordinate engineer dispatch when required.
- Log, update, and manage tickets accurately within service systems.
- Learn AV technologies through formal training and day‑to‑day exposure.
- Build confidence in troubleshooting AV systems remotely.
- Develop technical skills ready to transition into a fully technical role within 12 months.
Skills / Must Have
- A genuine interest in audio, sound, AV, or technology.
- Graduate‑level education or college experience in sound, media, engineering, or IT is ideal.
- Strong communication skills and confidence speaking to customers.
- A positive attitude with a willingness to learn.
- Organised, professional, and calm under pressure.
- Comfortable working in an office environment.
- No previous AV experience is required. Training provided.
- Full training into Audio Visual engineering.
- Clear development path into technical support and engineering roles.
- Supportive environment with experienced engineers around you.
- Regular working pattern with no night or weekend shifts.
- Opportunity to be part of a growing managed services team.
Up to £30,000 per annum. Location: 4 days per week in the office initially, moving to 3 days after settling in. Working hours: Monday to Friday, 9am–5pm. Established UK-based Audio Visual solutions and managed services provider.
Audio Visual Service Desk Engineer (Graduate / Junior Level) in Bolton employer: Hamilton Barnes
Contact Detail:
Hamilton Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Service Desk Engineer (Graduate / Junior Level) in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the AV industry on LinkedIn or at local tech events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Show off your passion for AV! When you get the chance to chat with potential employers, let your enthusiasm shine through. Talk about any projects or experiences you've had, even if they’re just personal ones. We love seeing candidates who are genuinely excited about technology.
✨Tip Number 3
Prepare for those interviews! Research common AV support scenarios and think about how you’d handle them. We want to see your problem-solving skills in action, so practice explaining your thought process clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for fresh talent ready to dive into the AV world!
We think you need these skills to ace Audio Visual Service Desk Engineer (Graduate / Junior Level) in Bolton
Some tips for your application 🫡
Show Your Passion for AV: Let us know why you're excited about audio visual technology! Share any relevant projects or experiences, even if they're from your studies. We love seeing that spark of interest!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your communication skills and any tech-related coursework or projects. We want to see how you fit into our team!
Be Yourself in the Application: We’re looking for genuine people who are eager to learn. Don’t be afraid to let your personality shine through in your application. A positive attitude goes a long way with us!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s super easy, and we’ll get your application right into our hands. We can’t wait to hear from you!
How to prepare for a job interview at Hamilton Barnes
✨Know Your AV Basics
Before the interview, brush up on the fundamentals of audio visual technology. Familiarise yourself with terms like 'Crestron', 'Extron', and 'Microsoft Teams Rooms'. This will show your genuine interest in the field and help you engage in technical discussions.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, even if they're not directly related to AV. Think about times when you had to troubleshoot a tech issue or help someone with a problem. This will demonstrate your ability to think on your feet and your willingness to learn.
✨Communicate Clearly and Confidently
Since this role involves customer support, practice articulating your thoughts clearly. You might be asked to explain a technical concept or walk through a troubleshooting process. Being calm and professional under pressure will make a great impression.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company’s training programmes or the types of projects you might work on. This shows that you're genuinely interested in the role and eager to grow within the company.
