Keen to join a company that champions growth and development?
Join a fast-growing managed technology provider partnering with commercial landlords and workspace operators across the UK to modernize building infrastructure.Delivering tailored solutions spanning multi-tenanted internet connectivity,smart building sensors,and workplace analytics,the organization combines streamlined operations with an exceptional customer experience to simplify modern office technology.
The company is seeking a Second Line Network Support Engineer to support diverse customer environments on a predominantly remote basis,with occasional travel to client sites around Manchester for installations,infrastructure changes,and migrations.Ideal for a hands-on networking professional who takes ownership of complex troubleshooting,the role offers a clear pathway to develop toward advanced network engineering responsibilities while working closely with clients and technical partners.
Responsibilities:
- Providing 2nd Line network support across managed customer environments.
- Troubleshooting LAN, WAN, Wi-Fi and general connectivity issues.
- Diagnosing wireless performance, coverage and access point faults.
- Configuring and supporting switches, routers and wireless infrastructure.
- Investigating issues involving VLANs, DHCP, DNS, TCP/IP, NAT and VPNs.
- Monitoring customer networks and resolving incidents remotely.
- Supporting network configuration changes, firmware updates and maintenance.
- Taking ownership of tickets from initial investigation through to resolution.
- Occasionally attending customer sites for hands‑on troubleshooting, equipment changes and migrations.
- Supporting AV and workplace technology issues where required.
Skills/Must Have:
- Experience in a 2nd Line Network Support, Network Engineering or MSP environment.
- Practical experience troubleshooting enterprise networking and wireless infrastructure.
- Hands‑on experience with Ruckus and/or Ubiquiti UniFi is highly desirable
- Strong knowledge of switching, VLANs, IP addressing, DHCP and DNS.
- Experience diagnosing wireless faults and understanding how networks operate.
- Previous involvement in physical network installations, configuration or onsite changes.
- Confidence managing remote support tickets independently.
- Excellent customer communication and problem‑solving skills.
- Candidates must be based in Manchester or the immediate surrounding area due to occasional customer site requirements.
Desirable Skills:
- Additional exposure to Fortinet/FortiGate, MikroTik or Juniper would be advantageous but isn't essential.
Benefits:
- Predominantly remote working
- Company laptop and home‑working equipment
- Travel expenses for customer site visits
- Exposure to multiple customer networks and technologies
- Technical training and development
- Opportunities to progress into more advanced networking and infrastructure responsibilities
Salary:
- £30,000 to £35,000 basic salary
2nd Line Network Support Engineer - Systems Integrator employer: Hamilton Barnes
Hamilton Barnes is an exceptional employer for those passionate about live sports broadcasting, offering a dynamic work environment that thrives on teamwork and innovation. With opportunities for professional growth and development in cutting-edge technology, employees enjoy a supportive culture that values their contributions, all while being part of the excitement surrounding Premier League matchday coverage. The shift-based nature of the role allows for flexibility, and the potential for overtime ensures that hard work is rewarded.
