2nd Line Network and Systems Support Engineer - ISP

Role Are you looking to join a supportive company that cares about your upskilling and personal development? This Award-Winning ISP, which has doubled in size over the past 2 years, is looking for a 2nd Line Network and Systems Engineer to support its network. Although they have rapidly grown, gained large funding, and won multiple awards, they still aim to keep a family-oriented feel by providing exceptional benefits and incentives for employees. This is a great opportunity for someone eager to gain more experience and understanding of an ISP\’s systems. They are open to applications from fully-trained engineers or more junior candidates looking to upskill. If you think you\’re a good fit, apply now, and we can discuss your experience in more detail! Work on both network and systems Be the point of contact for 2nd Line issues, assisting first-line technical support analysts Analyze and resolve problems to ensure customer satisfaction Support and maintain infrastructure systems – VOIP and Linux Operating Systems Coordinate with Field Engineers Participate in various projects, assisting the Team Leader Take ownership of customer problems and proactively manage tickets until resolution #J-18808-Ljbffr