Looking to level up your Avaya expertise in a remote-first environment with real career progression?
We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer whoβs confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and general system support.
This team supports a wide range of enterprise and public sector customers β with training pathways to Tier 3 and cross-training across cloud contact centre platforms (CXone, NICE, etc.) and wider infrastructure.
Whatβs in it for you?
β Remote working β with just one monthly visit to HQ in Manchester
β Clear path to Tier 3 β training across Avaya + cloud platforms
β On-call rota (1 in 4β8) with £350 per shift + paid overtime
β Great team culture β supportive and well-established engineering group
Youβll need:
Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes)
VOIP understanding
Previous experience in a 2nd line/tiered support environment
Eligibility for BPSS & NPPV3 clearance (after probation)
Nice to Have:
Experience with CXone, NICE, or cloud contact centre tech
SIP, VOIP trunking, or wider infrastructure exposure
Salary: Up to £45,000 DOE + £350 On-Call + Overtime
Contact Detail:
Hamilton Barnes Recruiting Team