At a Glance
- Tasks: Provide 1st Line network support and troubleshoot real-world network issues.
- Company: UK-based tech services organisation focused on networking and support.
- Benefits: Structured training, career progression, and hands-on experience in a supportive team.
- Other info: Onsite role in Solihull with shift patterns, ideal for early-career engineers.
- Why this job: Kickstart your networking career with real-world exposure and growth opportunities.
- Qualifications: Interest in networking, basic understanding of concepts, and good communication skills.
The predicted salary is between 36000 - 60000 £ per year.
This is a great opportunity for entry-level or early-career engineers to build hands-on experience in a network-focused support environment. The team is hiring three 1st Line Network Support Engineers, ideal for graduates, 1st Line IT Support Engineers, or NOC Engineers looking to specialise in networking. You’ll gain exposure to real-world network issues, circuit faults, third-party suppliers, and structured troubleshooting in a live operational environment.
This role is 5 days a week onsite in Solihull, working within a shift-based support model. The team is particularly keen to speak with candidates who are comfortable covering later shifts, which is currently a key gap.
Responsibilities- Provide 1st Line network support for customer and internal services.
- Log, triage, and manage incidents through to resolution or escalation.
- Investigate and raise circuit and connectivity faults with third-party providers.
- Carry out basic network troubleshooting and diagnostics.
- Use basic networking commands to gather information and identify issues.
- Liaise with internal teams and external suppliers to progress incidents.
- Maintain accurate ticket updates and clear communication throughout.
- Interest in networking and connectivity technologies.
- Basic understanding of networking concepts (LAN, WAN, circuits, connectivity).
- Comfortable following processes and troubleshooting methodically.
- Good communication skills and a customer-focused attitude.
- Willingness to work shift patterns between 8am and 6pm, including late shifts.
- Happy working 5 days a week onsite in Solihull.
- Candidates looking to move from general IT support into networking.
- 5 days per week onsite in Solihull.
- Shift-based rota between 8:00am – 6:00pm (early, middle, and late shifts).
- Strong preference for candidates open to late shifts (9:30am – 6:00pm).
- Entry-level role with clear exposure to networking.
- Structured environment with progression opportunities.
- Hands-on experience with live network operations.
- Supportive team suitable for early-career development.
A UK-based technology services organisation providing network monitoring and support services, offering structured training and progression opportunities for early-career engineers.
1st Line Network Support Engineer employer: Hamilton Barnes
Join a dynamic UK-based technology services organisation in Solihull, where you will gain invaluable hands-on experience as a 1st Line Network Support Engineer. Our supportive team fosters a collaborative work culture, providing structured training and clear progression opportunities for early-career engineers. With a focus on networking technologies, this role offers the chance to tackle real-world challenges while working in a shift-based environment that values your growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Network Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hamilton Barnes values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hamilton Barnes might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hamilton Barnes!
✨Direct Apply to Hamilton Barnes
Let's not forget to apply directly through the Hamilton Barnes website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Network Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hamilton Barnes.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hamilton Barnes. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hamilton Barnes
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
