At a Glance
- Tasks: Provide 1st Line network support and troubleshoot real-world network issues.
- Company: UK-based tech services organisation focused on networking and support.
- Benefits: Structured training, career progression, and hands-on experience in a supportive team.
- Other info: Onsite role in Solihull with shift patterns, ideal for early-career engineers.
- Why this job: Kickstart your networking career with real-world exposure and growth opportunities.
- Qualifications: Interest in networking, basic understanding of concepts, and good communication skills.
The predicted salary is between 36000 - 60000 € per year.
This is a great opportunity for entry-level or early-career engineers to build hands-on experience in a network-focused support environment. The team is hiring three 1st Line Network Support Engineers, ideal for graduates, 1st Line IT Support Engineers, or NOC Engineers looking to specialise in networking. You’ll gain exposure to real-world network issues, circuit faults, third-party suppliers, and structured troubleshooting in a live operational environment.
This role is 5 days a week onsite in Solihull, working within a shift-based support model. The team is particularly keen to speak with candidates who are comfortable covering later shifts, which is currently a key gap.
Responsibilities- Provide 1st Line network support for customer and internal services.
- Log, triage, and manage incidents through to resolution or escalation.
- Investigate and raise circuit and connectivity faults with third-party providers.
- Carry out basic network troubleshooting and diagnostics.
- Use basic networking commands to gather information and identify issues.
- Liaise with internal teams and external suppliers to progress incidents.
- Maintain accurate ticket updates and clear communication throughout.
- Interest in networking and connectivity technologies.
- Basic understanding of networking concepts (LAN, WAN, circuits, connectivity).
- Comfortable following processes and troubleshooting methodically.
- Good communication skills and a customer-focused attitude.
- Willingness to work shift patterns between 8am and 6pm, including late shifts.
- Happy working 5 days a week onsite in Solihull.
- Candidates looking to move from general IT support into networking.
- 5 days per week onsite in Solihull.
- Shift-based rota between 8:00am – 6:00pm (early, middle, and late shifts).
- Strong preference for candidates open to late shifts (9:30am – 6:00pm).
- Entry-level role with clear exposure to networking.
- Structured environment with progression opportunities.
- Hands-on experience with live network operations.
- Supportive team suitable for early-career development.
A UK-based technology services organisation providing network monitoring and support services, offering structured training and progression opportunities for early-career engineers.
1st Line Network Support Engineer employer: Hamilton Barnes
Join a dynamic UK-based technology services organisation in Solihull, where you will gain invaluable hands-on experience as a 1st Line Network Support Engineer. Our supportive team fosters a collaborative work culture, providing structured training and clear progression opportunities for early-career engineers. With a focus on networking technologies, this role offers the chance to tackle real-world challenges while working in a shift-based environment that values your growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Network Support Engineer
✨Tip Number 1
Get your networking basics down! Brush up on LAN, WAN, and circuit concepts. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use online simulators to get hands-on experience. The more familiar you are with diagnosing issues, the more confident you'll feel during the interview.
✨Tip Number 3
Don’t forget to highlight your communication skills! Being able to explain technical issues clearly is key in this role. Think of examples where you've successfully communicated complex ideas.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st Line Network Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant experience or skills related to networking and IT support. We want to see how your background fits with the role, so don’t be shy about showcasing your interest in networking technologies!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how your skills align with the responsibilities of a 1st Line Network Support Engineer. We love seeing genuine enthusiasm!
Showcase Your Communication Skills:Since good communication is key in this role, make sure your application reflects that. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see that you can convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Hamilton Barnes
✨Know Your Networking Basics
Brush up on your understanding of networking concepts like LAN, WAN, and circuit connectivity. Being able to discuss these topics confidently will show the interviewers that you have a genuine interest in the field and are ready to tackle real-world network issues.
✨Practice Troubleshooting Scenarios
Prepare for the interview by going through common troubleshooting scenarios. Think about how you would approach diagnosing a connectivity issue or logging an incident. This will help you articulate your thought process during the interview and demonstrate your methodical approach to problem-solving.
✨Show Off Your Communication Skills
Since this role involves liaising with both internal teams and external suppliers, practice clear and concise communication. You might want to role-play explaining a technical issue to someone without a technical background, as this will highlight your ability to communicate effectively with customers.
✨Be Ready for Shift Discussions
Since the team is particularly keen on candidates who can cover later shifts, be prepared to discuss your availability and willingness to work these hours. Showing flexibility and enthusiasm for the shift patterns will make you a more attractive candidate for the role.
