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- Tasks: Provide 2nd line support for Azure cloud infrastructure and manage client requests.
- Company: Join a rapidly growing company recognized as one of the Sunday Times Top 100 Best Places to Work.
- Benefits: Enjoy a 13th-month bonus, on-site gym, and excellent training opportunities.
- Why this job: Be part of a diverse team committed to community support and sustainability while advancing your career.
- Qualifications: Must have Azure certifications and 3+ years in technical support for Microsoft Cloud services.
- Other info: Work in a modern hybrid environment with great facilities and regular company events.
The predicted salary is between 33000 - 77000 £ per year.
Established in 1982, this company has rapidly grown to employ over 600 professionals across five locations in the UK and Ireland. Their turnover in the Financial Year 2019 exceeded £520 million. Collaborating with SMEs, corporates, and public sector organisations to modernise and digitally transform their IT infrastructures.
Your Future Starts Here! as an Azure Engineer!
Why join?
- Growth: Over 600 staff with plans to double in size over the next five years.
- Modern Work Environment: Operate from modern, hybrid working environments in Leatherhead, Reading, or Manchester.
- Industry Recognition: Winners of an array of industry awards and listed in the Sunday Times Top 100 Best Places to Work.
- Career Prospects: Excellent training and career development opportunities.
- Great Facilities: Fantastic offices with gym, canteen, open-plan workspace, smart casual dress code, regular incentives, and company events.
- Community and Values: Supporters of 85+ charities with a strong commitment to diversity and sustainability.
Your role is to provide 2nd line support managing cloud infrastructure in Azure across the IAAS, PAAS and SAAS services using a wide range of technologies such as Azure Active Directory, Azure Virtual Machines and Virtual Desktops, Azure Containers, Azure Data Factory, Azure Table Storage, Azure Cost Management and Log Analytics Workspace for Microsoft Cloud CSP customers.
Responsibilities:
- Take ownership of requests raised by CSP clients or CSP resellers related to their Azure environment affecting any/all Azure services and manage until a resolution has been found.
- Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams.
- Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties.
- Research, diagnose, troubleshoot, and identify solutions to resolve issues.
- Contribute to building an ongoing internal Knowledgebase where all team members can refer to for tips and solutions.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Guide other team members to a greater understanding of Azure Services.
- Provide Out of Hour Support (5:30pm to 9:30am rotated through the team monthly).
Skills/Must have:
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Azure Administrator Associate (AZ-104)
- Microsoft 365 Fundamentals (MS:900)
- 3+ years working in a Technical Support team dealing with Microsoft Cloud services
- Good working knowledge and understanding of the Azure Management Portal
- Great working knowledge of different Azure services and understanding of when to use within Customer Cloud transformation roadmap.
- Ability to advise clients of Azure Solutions that would meet requirements
- Hands-on experience troubleshooting Azure services
- Understanding of Conditional Access and MFA Deployments
- Understanding and implementation of Subscriptions, Azure RBAC and IAM roles
- Active Directory and management of ADDS
Benefits:
- 13th-month bonus
- On-site gym
- Company incentives
- Training & development
Salary:
- £55,000
If you are interested in this role, apply today!
#J-18808-Ljbffr
Yesterday 1508074 Azure Engineer - Systems Integrator £55,000 Leatherhead [Surrey] Permanent, 55000 employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Yesterday 1508074 Azure Engineer - Systems Integrator £55,000 Leatherhead [Surrey] Permanent, 55000
✨Tip Number 1
Familiarize yourself with the specific Azure services mentioned in the job description, such as Azure Active Directory and Azure Virtual Machines. Having hands-on experience or relevant projects to discuss can really set you apart during the interview.
✨Tip Number 2
Since the role involves managing client relationships, practice your communication skills. Be prepared to demonstrate how you would keep clients informed throughout the support process, as this is crucial for maintaining customer satisfaction.
✨Tip Number 3
Research the company’s values and community involvement, especially their commitment to diversity and sustainability. Being able to align your personal values with theirs can make a strong impression during your discussions.
✨Tip Number 4
Prepare to discuss your experience with troubleshooting Azure services and how you've contributed to knowledge sharing within your team. This shows that you not only solve problems but also help others grow, which is valuable in a collaborative environment.
We think you need these skills to ace Yesterday 1508074 Azure Engineer - Systems Integrator £55,000 Leatherhead [Surrey] Permanent, 55000
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Azure Engineer position. Familiarize yourself with the specific Azure services mentioned in the job description, such as Azure Active Directory and Azure Virtual Machines.
Tailor Your CV: Customize your CV to highlight relevant experience in technical support and Microsoft Cloud services. Emphasize your hands-on experience troubleshooting Azure services and any certifications like AZ-900 or AZ-104.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cloud technology and your understanding of the company's mission. Mention how your skills align with their needs and express your enthusiasm for contributing to their growth.
Highlight Team Collaboration Skills: Since the role involves liaising with clients and team members, emphasize your communication skills and ability to work collaboratively. Provide examples of how you've successfully managed client relationships or worked within a team to resolve issues.
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Show Your Azure Knowledge
Make sure to brush up on your knowledge of Azure services, especially the ones mentioned in the job description. Be prepared to discuss how you've used Azure Active Directory, Virtual Machines, and other services in past roles.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting and resolving issues, be ready to share specific examples of how you've diagnosed and solved problems in a technical support environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Effectively
As you'll be interacting with clients and resellers, practice clear and concise communication. Highlight your experience in maintaining contact with clients throughout the ticket lifecycle and how you ensure they feel included.
✨Emphasize Team Collaboration
This role requires working closely with team members and third parties. Share examples of how you've collaborated in the past, contributed to a knowledge base, or guided others in understanding Azure services.
