At a Glance
- Tasks: Provide 2nd line support for IT incidents and service requests across various environments.
- Company: Join a leading IT services provider focused on growth and development.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for skill enhancement.
- Other info: Collaborative culture with potential for career advancement.
- Why this job: Make a real impact by solving technical challenges in a dynamic IT environment.
- Qualifications: Experience in 2nd line support with strong Microsoft environment knowledge.
The predicted salary is between 50000 - 60000 £ per year.
Keen to join a company that champions growth and development? Join a leading IT services and solutions provider supporting partners across the IT channel with specialist expertise, managed services, and end-to-end technology support. The company delivers solutions across the full IT spectrum, helping organisations scale and solve technical challenges through collaborative support.
The company is looking for a 2nd Line Support Engineer to join a busy IT operations environment, supporting Microsoft cloud and on-prem infrastructure. The role focuses on resolving escalated incidents, supporting end‐user environments, and maintaining stability across M365, endpoint management, and core infrastructure services.
Responsibilities- Provide 2nd line support for incidents and service requests across desktop, server, and cloud environments
- Troubleshoot and resolve issues across Microsoft 365, Windows environments, and Active Directory/Entra ID
- Support endpoint management using Intune, including device configuration, compliance, and updates
- Assist with user access management, including MFA, Conditional Access, and permissions
- Support and troubleshoot Azure Virtual Desktop/Remote Desktop Services environments
- Perform patching and updates across systems, ensuring security and compliance standards are met
- Work within an ITSM tool (e.g., ServiceNow/Jira), managing ticket queues, prioritisation, and escalations
- Support network‐related issues including DNS, DHCP, VPN, and connectivity troubleshooting
- Maintain and update technical documentation and knowledge base articles
- Collaborate with 3rd line teams and external vendors for complex issue resolution
- Experience in a 2nd line/support engineer role within a Microsoft environment
- Strong knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint)
- Active Directory/Entra ID
- Windows 10/11 and Windows Server
- Hands‐on experience with Intune/Endpoint Manager
- Understanding of MFA, Conditional Access, and identity management
- Experience supporting AVD or RDS environments
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience working with ITSM tools and SLA‐driven environments
- Strong troubleshooting and problem‐solving skills
- Location: Hybrid - Birmingham
- Contract: 2 Months (Initial)
- Salary: £250 per day (Inside IR35)
Contact Details:
Hamilton Barnes Associates Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Level 2 Support Engineer - Systems Integrator in West Bromwich
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
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✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Hamilton Barnes Associates Limited that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Level 2 Support Engineer - Systems Integrator in West Bromwich
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Hamilton Barnes Associates Limited, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Hamilton Barnes Associates Limited can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Hamilton Barnes Associates Limited will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Hamilton Barnes Associates Limited. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Hamilton Barnes Associates Limited.
