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- Tasks: Provide 1st & 2nd line IT support and assist with project delivery.
- Company: Join a fast-growing Managed Service Provider specialising in tailored IT solutions for small businesses.
- Benefits: Earn £28,000 per annum with fully funded training and clear career progression.
- Why this job: Gain hands-on experience while working in a supportive, dynamic environment with a focus on client satisfaction.
- Qualifications: 2+ years in IT support, strong communication skills, and a full UK driving licence required.
- Other info: Work onsite in Maidenhead with occasional travel to client sites.
The predicted salary is between 22400 - 33600 £ per year.
We are partnered with a fast-growing Managed Service Provider based in Maidenhead that is looking for a Service Desk Engineer to join their team.
Founded in 2010, this UK-based IT and communications company specialises in delivering comprehensive managed services tailored to small and medium-sized businesses. With offices in Hemel Hempstead, Maidenhead, and Oxford, they offer a unified approach to IT solutions, encompassing cloud applications, infrastructure, cybersecurity, and communications. Their commitment to 24/7 support and a single-contract model ensures clients receive streamlined, cost-effective services, backed by a team of over 30 dedicated professionals.
This is a fantastic opportunity to work on a busy service desk, gain hands-on experience with client projects, and receive fully funded certifications and training to grow your IT career.
Responsibilities:
- Providing 1st & 2nd line IT support via phone, email, and remote access
- Assisting with project delivery, both remotely and onsite at client locations
- Diagnosing and troubleshooting Windows, Microsoft 365, and networking issues
- Managing system builds, deployment, and maintenance
- Working closely with clients to provide an excellent service experience
Skills & Experience:
- 2+ years\’ experience in an IT support or MSP environment
- A full UK driving licence (travel to client sites required)
- A strong customer-focused approach with excellent communication skills
- Ability to prioritise workloads and solve problems effectively
- Knowledge of the following:
- Active Directory, Windows Server (2012+) & Windows Desktop (10+)
- Microsoft Office & Microsoft 365 Administration
- Intune & Entra (formerly Azure AD)
- Networking fundamentals (Routers, Switches, DNS, DHCP, Email)
- System build, deployment & maintenance
What’s on Offer?
- £28,000 per annum
- Fully funded training & certifications (develop your skills & progress your career!)
- 5 days a week, onsite in Maidenhead
- Travel to client sites when required
- Work in a fast-growing MSP with clear career progression
If you\’re a motivated IT professional looking to take the next step in your career with fully funded certifications and hands-on experience, apply now!
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Service Desk Engineer - Managed Service Provider employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer - Managed Service Provider
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft 365. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively communicated with clients in previous roles. This is crucial for a Service Desk Engineer, as you'll be working closely with clients to resolve their issues.
✨Tip Number 3
Research the company’s values and culture. Understanding their commitment to 24/7 support and client satisfaction can help you tailor your responses in interviews, demonstrating that you're a good fit for their team.
✨Tip Number 4
Prepare to discuss your problem-solving approach. Be ready to walk through a troubleshooting scenario, as this will highlight your technical skills and ability to think on your feet, which are essential for this role.
We think you need these skills to ace Service Desk Engineer - Managed Service Provider
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and Managed Service Provider (MSP) environments. Emphasise your skills in troubleshooting Windows, Microsoft 365, and networking issues, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused approach and excellent communication skills. Mention specific examples of how you've successfully prioritised workloads and solved problems in previous roles.
Highlight Relevant Certifications: If you have any certifications related to Active Directory, Windows Server, or Microsoft 365, be sure to mention them. This will demonstrate your commitment to professional development and align with the company's offer of fully funded training.
Show Enthusiasm for the Role: In your application, express your motivation for joining a fast-growing MSP and your eagerness to gain hands-on experience. Highlight your interest in the opportunity for career progression and the chance to work on client projects.
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Active Directory, Windows Server, and Microsoft 365. Highlight specific examples of how you've diagnosed and resolved issues in previous roles, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service
Since the role requires a strong customer-focused approach, be ready to share instances where you provided excellent service. Discuss how you handled difficult situations or went above and beyond for clients to showcase your commitment to customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your problem-solving strategies. You might be asked to walk through a technical issue you faced and how you approached resolving it. This will help illustrate your analytical skills and ability to prioritise workloads effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
