At a Glance
- Tasks: Respond to customer incidents and requests in a dynamic IT support environment.
- Company: Leading technology consultancy with decades of experience in innovative solutions.
- Benefits: Immediate start, hybrid working model, competitive day rate, and potential contract extension.
- Other info: Join a collaborative team and enhance your career in a fast-paced setting.
- Why this job: Gain hands-on experience in a supportive, healthcare-focused IT environment.
- Qualifications: Minimum 2 years' IT support experience and excellent troubleshooting skills.
The predicted salary is between 40000 - 42000 £ per year.
Are you looking for an exciting new opportunity? Join a leading technology consultancy with decades of experience delivering innovative IT, cloud, networking, cyber security, automation, and digital transformation solutions. Trusted by organisations across a wide range of industries, the organisation helps customers optimise operations, reduce risk, and accelerate business outcomes through tailored technology services. The successful candidate will join the team on an immediate-start contract, gaining hands‑on experience across incident, problem, and request management within an ITIL-aligned, SLA‑driven service desk environment. They will benefit from a hybrid working model, a competitive outside IR35 day rate, and the opportunity to extend their contract while developing their experience within a supportive, healthcare‑focused IT environment.
Responsibilities
- Respond to customer incidents and requests logged via email, portal, phone and walk-ups
- Resolve incidents and requests within SLA, escalating to other resolver groups and vendors where required
- Administer the problem management process
- Manage tickets for Incidents, Problems and Requests within the Service Management Tool, ensuring high quality updates
- Triage and assign tickets, including those logged automatically via email/portal
- Confirm ticket priority following initial assessment
- Check on-hold tickets daily and provide customers with progress updates
- Draft and review knowledge base articles and issue documented user guides
- Conduct customer satisfaction calls
- Support continual service improvement across the desk
Skills/Must Have
- Minimum 2 years' experience in IT support
- Excellent troubleshooting skills
- Good working knowledge of Windows 7, Windows 10, Windows Server, Active Directory, Exchange
- Understanding of networking and hardware troubleshooting
- Competent PC usage skills, specifically Microsoft Office applications
- Available to start immediately
- Able to commit to 3 days on-site in Kensington, London, with 2 days remote
Benefits
- Immediate start
- Outside IR35 engagement
- Hybrid working pattern (3 days on-site / 2 days remote)
- Potential for contract extension up to 6 months
- Exposure to ITIL-aligned service desk processes in a healthcare-adjacent environment
- Supportive, established on-site team
Salary £150 per day (Outside IR35)
Service Desk Engineer L1 - Systems Integrator employer: Hamilton Barnes Associates Limited
Hamilton Barnes Associates Limited is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a focus on employee growth, we provide ample opportunities for professional development and skill enhancement, particularly in cutting-edge areas like network automation and cloud technologies. Our competitive salary package and commitment to solving complex engineering challenges make us an attractive choice for talented individuals seeking meaningful and rewarding careers.
Contact Details:
Hamilton Barnes Associates Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer L1 - Systems Integrator
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Hamilton Barnes Associates Limited that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Service Desk Engineer L1 - Systems Integrator
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Hamilton Barnes Associates Limited, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Hamilton Barnes Associates Limited can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Hamilton Barnes Associates Limited will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Hamilton Barnes Associates Limited. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Hamilton Barnes Associates Limited.
