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- Tasks: Lead service management operations and ensure client satisfaction in a tech-driven environment.
- Company: Join a top Nordic IT services provider known for digital transformation and customer-first solutions.
- Benefits: Enjoy comprehensive health insurance, generous leave, and a supportive growth-oriented workplace.
- Why this job: Be part of a team that values innovation and long-term partnerships while making a real impact.
- Qualifications: ITIL Certification and 5+ years in Service Management, preferably in a Managed Service Provider.
- Other info: Ready to elevate your career in IT? Apply now!
The predicted salary is between 48000 - 72000 £ per year.
Looking for an opportunity to lead service excellence in a fast-growing technology environment?
A leading Nordic IT services provider with a strong presence across Europe, this organisation delivers end-to-end digital transformation solutions for businesses of all sizes. Known for its customer-first approach, it offers expertise in cloud services, infrastructure, managed services, and cybersecurity. With a focus on long-term partnerships, innovation, and sustainable growth, it has built a reputation for helping clients harness technology to achieve measurable business outcomes. The team is hiring a Service Delivery Manager to oversee the delivery of managed services, ensuring operational excellence, service quality, and customer satisfaction.
Ready to take the lead in delivering outstanding IT services? Apply now!
Responsibilities:
- Oversee day-to-day service management operations
- Maintain and strengthen long-term client relationships
- Manage client escalations with urgency and professionalism
- Identify and execute up-selling opportunities within existing accounts
- Drive Continual Service Improvement (CSI) initiatives
- Ensure effective financial and resource management for client accounts
- Collaborate with suppliers and third-party vendors to maintain service levels
Requirements:
- ITIL Certification (Foundation or higher)
- Minimum 5 years\’ experience in Service Management roles
- Previous experience working in a Managed Service Provider (MSP)
- Proven ability to manage escalations and complex service issues
- Strong understanding of IT infrastructure, cloud technologies, and cyber security
- Excellent stakeholder and supplier management skills
Benefits:
- Comprehensive Health Insurance
- Generous Annual Leave Entitlement
- Supportive, growth-oriented work environment
- Opportunities for professional development
Salary:
- £60,000
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Service Delivery Manager - Systems Integrator employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Systems Integrator
✨Tip Number 1
Familiarise yourself with the latest trends in IT service management, especially in cloud services and cybersecurity. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-evolving industry.
✨Tip Number 2
Network with professionals in the field, particularly those who work in Managed Service Providers (MSPs). Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client escalations and improved service delivery in your previous roles. Being able to articulate these experiences will showcase your problem-solving skills and ability to drive service excellence.
✨Tip Number 4
Research StudySmarter's approach to customer satisfaction and service quality. Understanding our values and how we implement them can give you an edge in interviews, allowing you to align your answers with our mission and demonstrate your fit for the role.
We think you need these skills to ace Service Delivery Manager - Systems Integrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management, particularly within a Managed Service Provider (MSP) environment. Emphasise your ITIL certification and any specific achievements related to operational excellence and customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service delivery and your understanding of the company's customer-first approach. Mention specific examples of how you've successfully managed client relationships and resolved escalations in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills in stakeholder management, financial oversight, and continual service improvement initiatives. Use bullet points for clarity and ensure they align with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Delivery Manager role.
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Showcase Your ITIL Knowledge
Since the role requires ITIL certification, be prepared to discuss your understanding of ITIL principles and how you've applied them in previous roles. Highlight specific examples where you improved service delivery or resolved escalations using ITIL frameworks.
✨Demonstrate Client Relationship Management Skills
This position emphasises maintaining long-term client relationships. Share experiences where you've successfully managed client expectations, handled escalations, or turned challenging situations into positive outcomes. Use metrics or feedback to illustrate your success.
✨Emphasise Your Experience with Managed Service Providers
With a minimum of 5 years in Service Management roles, it's crucial to articulate your experience within a Managed Service Provider context. Discuss specific projects or initiatives that showcase your ability to deliver managed services effectively.
✨Prepare for Questions on Continuous Improvement
The role involves driving Continual Service Improvement initiatives. Be ready to discuss past experiences where you've identified areas for improvement and implemented changes that led to enhanced service quality or operational efficiency.
