Join a well-established managed service provider with a dedicated platinum support team serving strategic enterprise customers. The organisation is looking for a T3 Network Engineer to handle complex escalations, challenging technical issues, and high-value customer environments.
Responsibilities
- Own T3 escalations across a portfolio of high-value enterprise customers, connectivity and CPE focus, no voice
- Support and manage Cisco routing, switching, and Firepower firewall environments
- Support and manage Fortinet FortiGate and FortiSD-WAN deployments
- Work across secondary technologies including Meraki and Juniper where required
- Be the senior technical authority when things get complex, escalation stops with you
- Communicate confidently and clearly with senior customer stakeholders under pressure
- Cisc, routing, switching, Firepower
- Fortinet, FortiGate, FortiSD-WAN
- Meraki, Juniper (secondary)
- Connectivity and CPE focus, no voice
Skills/Must Have
- Solid T3 network engineering background, MSP environment strongly preferred
- Cisco routing and switching experience, CCNA level as a baseline (current cert not required)
- Hands-on Fortinet experience, FortiGate and FortiSD-WAN in a managed service environment
- Strong customer-facing communication skills, you're confident, clear, and calm under pressure
- Comfortable owning difficult situations with enterprise customers, this role requires resilience and professionalism
- End-customer background considered for candidates with strong technical depth
Location & Working Pattern
- Hybrid: 3 days per week in either Solihull or Wakefield office
- Hours: 8:30–5:00 or 9:00–5:30 with 1 hour lunch
- 25 days annual leave + option to buy 5 more
- On-call coming into scope, paid separately at approximately £250/week when introduced
Benefits
- Platinum team, you're supporting the most important accounts in the business, not the whole helpdesk queue
- Strong internal progression, promotions roughly every 18 months for the right people
- On-call not yet live, time to get settled before it's introduced, and well-compensated when it is
- Choice of office location, Solihull or Wakefield, whichever works for you
- Cisco and Fortinet depth, a stack that keeps your skills sharp and marketable
Salary
- £45,000 base salary
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Network Support Engineer - Telecommunications employer: Hamilton Barnes Associates Limited
Join a forward-thinking company that values innovation and expertise in the field of network and cloud infrastructure. With a remote-first working model and the opportunity to engage in high-profile projects within an advanced computing platform, employees benefit from a collaborative work culture that encourages professional growth and development. The London-based role offers unique exposure to cutting-edge technology while maintaining flexibility and a clear project scope, making it an excellent choice for those seeking meaningful and rewarding employment.
Contact Details:
Hamilton Barnes Associates Limited Recruitment Team
