Network Support Engineer (Shift Role) - Systems Integrator

Are you looking for an exciting new opportunity?

Join a managed service provider with over 2 decades of experience delivering innovative IT, cloud, networking, cybersecurity, and communications solutions.

Trusted by organisations across the UK, the company combines technical expertise with customer-focused services to help businesses modernise, secure, and optimise their technology environments.

This is an excellent opportunity for a graduate or early-career engineer to join a network-focused technical support team, supporting enterprise networking environments rather than general IT.

The successful candidate will gain hands‑on experience with Cisco networking and Fortinet security technologies while working within a structured shift pattern that provides a strong work‑life balance and ongoing technical development.

The organisation is looking for someone with a genuine passion for networking and a strong desire to build a long‑term career in routing, switching, and network security.

A proactive attitude, curiosity, and willingness to learn are highly valued, with structured training, certifications, and clear career progression available for those looking to continuously develop their technical expertise.

Responsibilities

• Provide technical support across enterprise network environments.
• Monitor, troubleshoot, and resolve network incidents.
• Work across routing, switching, and firewall technologies.
• Escalate complex issues to senior engineers when required.
• Maintain accurate ticket updates and technical documentation.
• Work as part of a shift-based team to ensure continuous support coverage.
• Continuously develop technical knowledge and skills.
• Technical Environment
• Cisco networking (routing and switching).
• Fortinet / Forti Gate firewalls.
• Enterprise network environments.

Skills / Must Have

• BSc in Computer Networks, Cyber Security, or a related field, or CCNA certification.
• Early-career or graduate-level candidates preferred.
• Not suitable for current students.
• Strong interest in network engineering rather than cloud-focused roles.
• Committed to building a long-term career in networking.
• Good understanding of networking fundamentals.
• Strong communication skills with the ability to explain technical issues clearly.
• Demonstrated enthusiasm for learning and self-development.
• Positive attitude with a willingness to take ownership.
• Must demonstrate progression, curiosity, and a strong drive to develop, rather than remaining stagnant in the same role.
• Able to clearly articulate interest and motivation during the interview process.
• Working Pattern
• Harrogate-based (2 days per week onsite)

• Shift rotation

• 2 nights (7pm – 7am)
• 4 days off

Benefits

• Certifications and training fully supported.
• Strong progression opportunities within networking.
• Exposure to enterprise network environments.
• Structured shift pattern with extended time off.
• Salary
• £27,500, increasing to £30,000 upon successful completion of probation.
• 20% shift allowance.
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