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- Tasks: Lead a dynamic team managing major incidents and drive operational excellence.
- Company: Join a top provider of intelligent managed services and secure communication solutions.
- Benefits: Enjoy a competitive salary, hybrid working, and continuous training opportunities.
- Why this job: Make a real impact in digital transformation while developing your leadership skills.
- Qualifications: Experience in major incident management and customer service is essential.
- Other info: Be part of a collaborative environment with excellent career growth potential.
The predicted salary is between 24000 - 40000 £ per year.
Ready to lead a high-performing sales development team driving digital transformation? Join a leading provider of intelligent managed services and secure communication solutions, empowering organisations to modernise and connect through innovative technology. The organisation is recognised for their excellence in cloud, collaboration, and cybersecurity solutions that transform enterprise operations.
If you would like to learn more about this opportunity, feel free to reach out and apply today!
Responsibilities- Act as the Major Incident Manager for all Priority 1 and Priority 2 incidents, leading coordination from detection to resolution.
- Communicate clearly and confidently with customers, executives, and internal teams during major incidents.
- Own and continually refine the Major Incident Management process to ensure operational excellence.
- Conduct post-incident reviews, lead root cause analysis (RCA) sessions, and drive corrective actions.
- Manage and support a team of 9–10 first-line engineers within the 24/7 operational support centre.
- Hold regular one-to-ones and performance reviews, supporting development and engagement.
- Drive accountability for service quality, call response times, and ticket management.
- Identify training needs and implement development plans for continuous upskilling.
- Participate in the on-call rota (one week in four) to ensure 24/7 coverage.
- Clearable to NPPV3 level
- Happy to do on call 1 in 4
- Previous major incident management experience
- MSP/external customer experience
- ITIL 4 Practitioner certification.
- Experience working in network, infrastructure, or cloud technology environments.
- Background in Critical National Infrastructure or large-scale managed services.
- Exposure to RCA and continuous improvement frameworks.
- On-call allowance of £250 per week when on rotation.
- Hybrid working with 3 days per week in the Manchester office.
- Opportunity to develop within a growing and collaborative operational environment.
- Continuous training and development programs designed to enhance both technical and leadership skills.
- Competitive salary up to £40,000 depending on experience.
Major Incident Manager & Team Lead - Systems Integrator in Manchester employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager & Team Lead - Systems Integrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to major incident management. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight how you've managed teams and driven accountability. This is key for roles like Major Incident Manager, so make it shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Major Incident Manager & Team Lead - Systems Integrator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Major Incident Manager. Highlight your experience in incident management and any relevant certifications, like ITIL 4, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about digital transformation and how your skills can drive our mission forward. Be confident and clear about your previous experiences that align with the responsibilities listed.
Showcase Your Communication Skills: Since this role involves communicating with customers and internal teams, make sure your application reflects your ability to convey complex information clearly. Use examples from your past roles where you’ve successfully managed major incidents.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Know Your Major Incident Management Process
Make sure you understand the Major Incident Management process inside out. Be ready to discuss how you've refined processes in the past and what operational excellence means to you. This will show your potential employer that you're not just familiar with the role, but that you can bring valuable insights.
✨Communicate Like a Pro
Since you'll be communicating with customers and executives, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated during major incidents before. This will demonstrate your ability to handle high-pressure situations.
✨Showcase Your Leadership Skills
As a team lead, it's crucial to highlight your experience managing teams. Think about specific instances where you've supported team development or driven accountability. Be prepared to discuss your approach to one-to-ones and performance reviews, as this will reflect your leadership style.
✨Prepare for Technical Questions
Brush up on your knowledge of network, infrastructure, and cloud technology environments. Expect questions related to RCA and continuous improvement frameworks. Being well-prepared will help you stand out as a candidate who is technically savvy and ready to tackle challenges head-on.
