Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key customer relationships and ensure top-notch service delivery.
- Company: Established infrastructure and services provider with a focus on customer success.
- Benefits: Competitive salary, career growth, and the chance to influence service improvements.
- Why this job: Shape customer experiences and drive strategic opportunities in a dynamic environment.
- Qualifications: Proven Key Account Management experience and a background in Telecoms.
- Other info: Join a rapidly developing organisation with a collaborative culture.
The predicted salary is between 39000 - 52000 £ per year.
An established infrastructure and services provider is seeking a Key Account Manager to take ownership of strategic customer relationships and ensure outstanding service delivery across major accounts. This role is ideal for someone who thrives at the intersection of relationship management, operational excellence, and commercial strategy. You will act as the dedicated point of contact for high-value clients, working closely with internal operations, service delivery, and product teams to ensure contractual commitments are met, SLAs are upheld, and opportunities for value expansion are continually identified. This is a high-visibility role that offers meaningful influence over customer success, the ability to shape service improvements, and the chance to represent the Voice of the Customer within a rapidly developing organisation.
Responsibilities
- Develop and manage key strategic customer relationships, ensuring exceptional service standards and fast resolution of service issues.
- Understand customer goals and align internal product and service offerings accordingly.
- Identify strategic opportunities in the market to help maintain competitive positioning.
- Collaborate closely with B2B and partner sales teams to maximise order volumes.
- Act as the dedicated point of contact and, when required, embed yourself within customer offices to understand their needs.
- Coordinate delivery of all services, working with specialists across the business.
- Maintain a deep understanding of contractual obligations, ensuring commitments are met.
- Monitor SLAs, act as the Voice of the Customer, and drive internal teams to uphold performance.
- Lead customer service reviews, presenting performance insights, risks, and opportunities.
- Maintain accurate customer records and ensure consistent communication across Teams, email, phone, and face-to-face meetings.
- Coordinate ad-hoc requirements, ensure invoices are validated, and support resolution of queries.
- Work cross-functionally to escalate and resolve fulfilment and assurance issues.
- Support continuous improvement initiatives, participating in workshops and cross-team projects.
- Manage time effectively and deliver tasks within agreed timeframes.
Skills / Must Have
- Proven experience in Key Account Management
- Extensive experience in Telecoms
- Driving Licence
Nice to Haves
- ITIL Foundation or ITIL Service Operations certification.
- Six Sigma Green Belt.
- Understanding of CRM platforms and API-driven data flows.
- Leadership or management experience or qualifications.
Salary £45,000-£50,000 Per Annum
Key Account Manager - Infrastructure and Services Provider in Manchester employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Infrastructure and Services Provider in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Be the expert! Research the company and its clients thoroughly. When you get the chance to chat with them, show off your knowledge about their business and how you can help them achieve their goals. This will set you apart from the crowd.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative to engage directly with us. Plus, it gives you a better chance to showcase your skills and personality right from the start.
We think you need these skills to ace Key Account Manager - Infrastructure and Services Provider in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in relationship management and operational excellence, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven customer success or improved service delivery. This will help us see the value you can bring to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and ensure your language is straightforward. We appreciate a well-structured application that makes it easy for us to understand your qualifications and motivations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Know Your Customers
Before the interview, research the company's key clients and their industries. Understand their goals and challenges so you can discuss how you would align the company's services to meet those needs. This shows that you're proactive and ready to take ownership of strategic relationships.
✨Demonstrate Operational Excellence
Be prepared to share specific examples from your past experiences where you've ensured exceptional service delivery and resolved issues quickly. Highlight your understanding of SLAs and how you've driven teams to meet or exceed these commitments in previous roles.
✨Showcase Your Strategic Thinking
Think about how you can identify and leverage strategic opportunities in the market. During the interview, discuss any relevant market trends you've noticed and how they could impact the company’s positioning. This will demonstrate your commercial acumen and ability to think ahead.
✨Communicate Effectively
Since this role involves a lot of communication with various teams and clients, practice articulating your thoughts clearly. Use examples of how you've maintained accurate customer records and ensured consistent communication in your previous roles. This will show that you can be the dedicated point of contact they need.
