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- Tasks: Lead a dynamic team managing major incidents and drive operational excellence.
- Company: Join a top provider of intelligent managed services and secure communication solutions.
- Benefits: Competitive salary, hybrid working, and continuous training opportunities.
- Why this job: Make a real impact in digital transformation while developing your leadership skills.
- Qualifications: Experience in major incident management and customer service is essential.
- Other info: Enjoy a collaborative environment with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Ready to lead a high-performing sales development team driving digital transformation? Join a leading provider of intelligent managed services and secure communication solutions, empowering organisations to modernise and connect through innovative technology. The organisation is recognised for their excellence in cloud, collaboration, and cybersecurity solutions that transform enterprise operations.
If you would like to learn more about this opportunity, feel free to reach out and apply today!
Responsibilities- Act as the Major Incident Manager for all Priority 1 and Priority 2 incidents, leading coordination from detection to resolution.
- Communicate clearly and confidently with customers, executives, and internal teams during major incidents.
- Own and continually refine the Major Incident Management process to ensure operational excellence.
- Conduct post-incident reviews, lead root cause analysis (RCA) sessions, and drive corrective actions.
- Manage and support a team of 9–10 first-line engineers within the 24/7 operational support centre.
- Hold regular one-to-ones and performance reviews, supporting development and engagement.
- Drive accountability for service quality, call response times, and ticket management.
- Identify training needs and implement development plans for continuous upskilling.
- Participate in the on-call rota (one week in four) to ensure 24/7 coverage.
- Clearable to NPPV3 level
- Happy to do on call 1 in 4
- Previous major incident management experience
- MSP/external customer experience
- ITIL 4 Practitioner certification.
- Experience working in network, infrastructure, or cloud technology environments.
- Background in Critical National Infrastructure or large-scale managed services.
- Exposure to RCA and continuous improvement frameworks.
- On-call allowance of £250 per week when on rotation.
- Hybrid working with 3 days per week in the Manchester office.
- Opportunity to develop within a growing and collaborative operational environment.
- Continuous training and development programs designed to enhance both technical and leadership skills.
- Competitive salary up to £40,000 depending on experience.
Major Incident Manager & Team Lead - Systems Integrator employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager & Team Lead - Systems Integrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to major incident management. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight how you've managed teams and driven accountability. This will resonate well with employers looking for a Major Incident Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Major Incident Manager & Team Lead - Systems Integrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Major Incident Manager. Highlight your experience in incident management and any relevant certifications, like ITIL 4. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for digital transformation and how you can lead our team. Be sure to mention specific experiences that demonstrate your ability to manage major incidents effectively.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects your ability to communicate confidently. Whether it's through your CV or cover letter, we want to see how you can engage with customers and internal teams during critical situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our innovative team!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Know Your Major Incident Management
Make sure you brush up on your major incident management processes. Be ready to discuss how you've handled Priority 1 and 2 incidents in the past, and think about specific examples where you led a team through a crisis. This will show that you understand the role and can hit the ground running.
✨Communicate Like a Pro
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare for questions about how you would communicate with customers and internal teams during a major incident. Role-playing these scenarios with a friend can help you feel more comfortable.
✨Show Your Leadership Skills
As a team lead, you'll need to demonstrate your ability to manage and support a team. Think of examples where you've held one-to-ones or performance reviews, and be ready to discuss how you identify training needs and implement development plans. Highlighting your leadership style will set you apart.
✨Be Ready for Technical Questions
Given the technical nature of the role, brush up on your knowledge of network, infrastructure, and cloud technology environments. Be prepared to discuss any relevant certifications, like ITIL 4, and how they apply to the job. Showing your technical expertise will give you an edge in the interview.
