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- Tasks: Provide top-tier IT support and troubleshoot tech issues for users.
- Company: Leading telecommunications provider known for innovation and reliability.
- Benefits: Competitive salary, private medical insurance, and travel expenses covered.
- Why this job: Join a dynamic team that powers global connectivity and digital transformation.
- Qualifications: Experience in service desk roles and familiarity with Windows 11 and M365.
- Other info: Exciting opportunity for career growth in a global tech environment.
The predicted salary is between 28800 - 38400 £ per year.
Ready to deliver top-tier IT support in a global technology environment? Join a leading telecommunications and ICT solutions provider renowned for connecting businesses worldwide through innovation and reliability. The company combines global reach with local expertise to empower digital transformation across industries.
The team is seeking a Service Desk Engineer to provide first-line technical support, manage incident resolution, and ensure smooth day-to-day IT operations. The role involves troubleshooting hardware, software, and network issues, escalating complex cases, and maintaining strong communication with users to ensure timely solutions.
Make your next move with a team that powers global connectivity. Apply now!
Responsibilities- 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone, remote-access and chat tools
- Queuing management with IT support ticket system
- Hands-on PC & mobile phone support and initial kitting
- Service Desk Experience
- Windows 11/Servers
- M365 Stack
- Azure Active Directory
- Travel to work expensed (Up to Zone 6 of London Underground paid)
- Private Medical Insurance
£32,000 Basic Salary Per Annum
Service Desk Engineer - Telecommunications in London employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer - Telecommunications in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. We want to showcase our ability to handle real-life scenarios, so practice explaining how we’d tackle common IT issues.
✨Tip Number 3
Show off our passion for technology! During interviews, let’s share our experiences with Windows 11, M365, and Azure. It’ll demonstrate that we’re not just qualified, but genuinely excited about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight how we fit perfectly into the Service Desk Engineer role.
We think you need these skills to ace Service Desk Engineer - Telecommunications in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service desk roles and any relevant technical skills. We want to see how your background aligns with the responsibilities of troubleshooting and supporting users, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Technical Skills: Be specific about your experience with Windows 11, M365, and Azure Active Directory. We’re looking for candidates who can hit the ground running, so make sure these skills are front and centre in your application.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, M365 Stack, and Azure Active Directory. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Practice Your Communication Skills
As a Service Desk Engineer, you'll need to communicate clearly and effectively with users. Practice explaining technical concepts in simple terms. You might even want to role-play common scenarios with a friend to get comfortable with handling different types of user queries.
✨Familiarise Yourself with Incident Management
Get to grips with how IT support ticket systems work. Understand the importance of queuing management and how to prioritise incidents. Being able to discuss your approach to managing tickets and ensuring timely resolutions will demonstrate your readiness for the role.
✨Show Enthusiasm for Digital Transformation
The company is all about empowering digital transformation. Be prepared to share your thoughts on how technology can improve business operations. Showing genuine interest in the company's mission will help you stand out as a candidate who aligns with their values.
