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- Tasks: Provide 1st & 2nd line IT support and assist with client projects.
- Company: Fast-growing Managed Service Provider based in Maidenhead.
- Benefits: £28,000 salary, fully funded training, and clear career progression.
- Why this job: Gain hands-on experience and develop your IT skills in a dynamic environment.
- Qualifications: 2+ years in IT support, strong communication, and problem-solving skills.
- Other info: Work onsite in Maidenhead with opportunities to travel to client sites.
The predicted salary is between 28000 - 39200 £ per year.
We are partnered with a fast-growing Managed Service Provider based in Maidenhead that is looking for a Service Desk Engineer to join their team. Founded in 2010, this UK-based IT and communications company specialises in delivering comprehensive managed services tailored to small and medium-sized businesses. With offices in Hemel Hempstead, Maidenhead, and Oxford, they offer a unified approach to IT solutions, encompassing cloud applications, infrastructure, cybersecurity, and communications. Their commitment to 24/7 support and a single-contract model ensures clients receive streamlined, cost-effective services, backed by a team of over 30 dedicated professionals.
This is a fantastic opportunity to work on a busy service desk, gain hands-on experience with client projects, and receive fully funded certifications and training to grow your IT career.
Responsibilities:- Providing 1st & 2nd line IT support via phone, email, and remote access
- Assisting with project delivery, both remotely and onsite at client locations
- Diagnosing and troubleshooting Windows, Microsoft 365, and networking issues
- Managing system builds, deployment, and maintenance
- Working closely with clients to provide an excellent service experience
- 2+ years' experience in an IT support or MSP environment
- A full UK driving licence (travel to client sites required)
- A strong customer-focused approach with excellent communication skills
- Ability to prioritise workloads and solve problems effectively
- Knowledge of the following: Active Directory, Windows Server (2012+) & Windows Desktop (10+)
- Microsoft Office & Microsoft 365 Administration
- Intune & Entra (formerly Azure AD)
- Networking fundamentals (Routers, Switches, DNS, DHCP, Email)
- System build, deployment & maintenance
- £28,000 per annum
- Fully funded training & certifications (develop your skills & progress your career!)
- 5 days a week, onsite in Maidenhead
- Travel to client sites when required
- Work in a fast-growing MSP with clear career progression
If you're a motivated IT professional looking to take the next step in your career with fully funded certifications and hands-on experience, apply now!
Service Desk Engineer - Managed Service Provider in London employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer - Managed Service Provider in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Get your hands dirty! If you can, volunteer for IT projects or offer your skills to local businesses. This not only boosts your experience but also shows potential employers that you're proactive and passionate about IT.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT support and customer service. We recommend doing mock interviews with friends or using online platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Service Desk Engineer - Managed Service Provider in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 2+ years in IT support and any relevant projects you've worked on. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your customer-focused approach aligns with our values. Keep it concise but engaging!
Show Off Your Technical Skills: Don’t forget to mention your knowledge of Active Directory, Windows Server, and networking fundamentals. We love seeing candidates who can diagnose and troubleshoot issues effectively, so give us examples of your experience!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, and networking fundamentals. Be ready to discuss how you've diagnosed and solved issues in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, think of examples where you've gone above and beyond for a client. Highlight your communication skills and how you handle difficult situations with a customer-focused approach.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios, like troubleshooting a specific issue or managing a project. Practise articulating your thought process clearly, as this will demonstrate your ability to prioritise workloads and solve problems effectively.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture, team dynamics, or the types of projects you'll be working on. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
