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- Tasks: Lead service excellence and manage day-to-day operations in a tech-driven environment.
- Company: Leading Nordic IT services provider with a strong European presence.
- Benefits: Comprehensive health insurance, generous leave, and professional development opportunities.
- Why this job: Make a real impact by delivering outstanding IT services and enhancing client relationships.
- Qualifications: ITIL certification and 5+ years in Service Management roles required.
- Other info: Supportive work culture focused on growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Looking for an opportunity to lead service excellence in a fast-growing technology environment? A leading Nordic IT services provider with a strong presence across Europe, this organisation delivers end-to-end digital transformation solutions for businesses of all sizes. Known for its customer-first approach, it offers expertise in cloud services, infrastructure, managed services, and cybersecurity. With a focus on long-term partnerships, innovation, and sustainable growth, it has built a reputation for helping clients harness technology to achieve measurable business outcomes. The team is hiring a Service Delivery Manager to oversee the delivery of managed services, ensuring operational excellence, service quality, and customer satisfaction.
Ready to take the lead in delivering outstanding IT services? Apply now!
Responsibilities:- Oversee day-to-day service management operations
- Maintain and strengthen long-term client relationships
- Manage client escalations with urgency and professionalism
- Identify and execute up-selling opportunities within existing accounts
- Drive Continual Service Improvement (CSI) initiatives
- Ensure effective financial and resource management for client accounts
- Collaborate with suppliers and third-party vendors to maintain service levels
- ITIL Certification (Foundation or higher)
- Minimum 5 years' experience in Service Management roles
- Previous experience working in a Managed Service Provider (MSP)
- Proven ability to manage escalations and complex service issues
- Strong understanding of IT infrastructure, cloud technologies, and cyber security
- Excellent stakeholder and supplier management skills
- Comprehensive Health Insurance
- Generous Annual Leave Entitlement
- Supportive, growth-oriented work environment
- Opportunities for professional development
Service Delivery Manager - Systems Integrator in London employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Systems Integrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Delivery Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their approach to customer satisfaction and service excellence. We want you to showcase how your experience aligns with their goals, especially in managing client relationships and driving service improvements.
✨Tip Number 3
Practice your pitch! Be ready to explain how your ITIL certification and experience in Managed Service Providers make you the perfect fit for the role. We suggest rehearsing common interview questions and scenarios related to service management to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to take the lead in delivering outstanding IT services. Let’s get you that job!
We think you need these skills to ace Service Delivery Manager - Systems Integrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your ITIL certification and any relevant experience in service management roles to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Service Delivery Manager role. Share specific examples of how you've managed client relationships and handled escalations in the past.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use metrics or specific outcomes to demonstrate how you’ve driven service excellence and improved client satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Know Your Stuff
Make sure you brush up on your ITIL knowledge and understand the key principles of service management. Familiarise yourself with the latest trends in cloud services, cybersecurity, and managed services. This will not only help you answer technical questions but also show your passion for the industry.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your ability to manage escalations and deliver service excellence. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see how you've tackled challenges in the past.
✨Client-Centric Mindset
Since this role focuses on maintaining long-term client relationships, be ready to discuss how you've successfully built rapport with clients in previous positions. Share stories that demonstrate your customer-first approach and how you've handled difficult situations with professionalism.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's service delivery processes and their approach to continual service improvement. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.
