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For Companies At a Glance
- Tasks: Ensure smooth network operations and troubleshoot complex issues in a dynamic environment.
- Company: Join a mission-driven broadband provider transforming connectivity across the South West.
- Benefits: Competitive salary, life insurance, private healthcare, and comprehensive wellbeing benefits.
- Why this job: Take on a senior role with real influence over network strategy and innovation.
- Qualifications: Experience in ISP environments and strong technical expertise in network infrastructure.
- Other info: Be part of a fast-growing organisation shaping the future of connectivity.
The predicted salary is between 39000 - 65000 £ per year.
Are you looking for an exciting new opportunity? Join a mission-driven broadband provider transforming connectivity across the South West with ultrafast, full-fibre broadband for homes, businesses, and communities. Founded nearly a decade ago, the company delivers guaranteed-speed, full-fibre connections directly to every property, offering future-proof technology capable of speeds up to 10Gbps at the flick of a switch.
Recognised as a two-time winner of the 'Technology and Innovation Award' at the Bath Life Awards, as well as 'Small Business of the Year' at the Bath Business Awards and 'Best Rural ISP' at the ISPA Awards, the organisation continues to expand with the support of significant investments, including £75 million from investors in 2017 and a further £100 million in 2022.
If you would like to learn more about this opportunity, feel free to reach out and apply today!
Responsibilities
- Ensure the smooth day-to-day operation of the network and its interconnections
- Implement and support network monitoring tools and automation solutions to drive efficiency
- Proactively monitor, troubleshoot, and resolve complex network issues; perform root cause analysis and produce post-incident reviews
- Validate and review network designs and proposed changes, ensuring scalability, performance, and resilience
- Collaborate with the design authority on roadmap development and change management
- Lead capacity planning to ensure infrastructure meets customer activation and service resilience demands
- Act as a technical mentor, providing training, guidance, and knowledge sharing within the engineering team
- Support vendor engagement, hardware/software procurement, and continuous network improvement projects
- Develop and maintain clear technical documentation, diagrams, and operational procedures
- Participate in the 24/7 on-call rota, supporting incident response and field engineering teams
- Deputise for the Network Operations Manager when required
- Champion a customer-first approach, driving service excellence and continuous improvement
Required Skills
- Strong customer focus and commitment to service quality
- Proven experience within an ISP, altnet, or data centre environment
- Deep technical expertise in network infrastructure, hardware, and software, including staging, testing, and troubleshooting
- Solid understanding of optical Ethernet, IP transmission, and routing protocols (e.g. ISIS, BGP)
- Good knowledge of FTTH optical fibre technologies and performance considerations
- Familiarity with major network vendors and their platforms
- Experience using automation tools to streamline operational processes
- Ability to explain complex technical topics clearly to both technical and non-technical audiences
- Leadership and mentoring skills, with a track record of supporting engineering teams
- Proactive, collaborative, and able to work independently when required
Desirable: CCNA, CCNP, or CCIE (or equivalent) certification
Benefits
- Be part of an innovative, fast-growing organisation shaping the future of connectivity
- Work with cutting-edge fibre and IP technologies
- Take on a senior role with real influence over network roadmap and operational strategy
- Competitive salary and on-call allowance
- Opportunities for career progression in a scaling environment
- Life insurance (4x salary)
- Private healthcare
- Comprehensive health, lifestyle, and wellbeing benefits (including 24/7 online GP access)
Salary £65,000 Base Salary
Senior Network Operations Engineer (L3) - ISP in London employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Network Operations Engineer (L3) - ISP in London
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars related to network operations. This way, we can make connections that might lead to job opportunities and get insider info on what companies are really looking for.
✨Tip Number 2
Showcase your skills through practical demonstrations. If you’ve worked on any projects or have a portfolio, share it during interviews. We want to see how you tackle real-world problems, especially in network troubleshooting and automation.
✨Tip Number 3
Prepare for technical interviews by brushing up on key concepts like optical Ethernet and routing protocols. We recommend practicing common interview questions and scenarios that relate to the role of a Senior Network Operations Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Senior Network Operations Engineer (L3) - ISP in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Network Operations Engineer role. Highlight your experience with ISP environments and any relevant technical skills, like your knowledge of optical Ethernet and routing protocols. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming connectivity and how you can contribute to our team. Be sure to mention any specific projects or achievements that showcase your expertise in network operations.
Showcase Your Technical Skills: In your application, don’t shy away from showcasing your technical skills. Mention any automation tools you've used or complex network issues you've resolved. We love seeing candidates who can clearly explain their technical prowess, so make it easy for us to see your strengths!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super straightforward, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application more efficiently!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Know Your Network Inside Out
Make sure you brush up on your knowledge of network infrastructure, especially optical Ethernet and IP transmission. Be ready to discuss your experience with routing protocols like ISIS and BGP, as well as FTTH technologies. This will show that you’re not just familiar with the concepts but can also apply them in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've proactively monitored and resolved complex network issues in the past. Highlight your approach to root cause analysis and how you’ve contributed to post-incident reviews. This will demonstrate your ability to handle challenges effectively and improve network operations.
✨Emphasise Your Customer Focus
Since this role champions a customer-first approach, be ready to discuss how you've prioritised service quality in your previous positions. Share instances where you’ve gone above and beyond to ensure customer satisfaction, as this aligns perfectly with the company’s mission-driven ethos.
✨Prepare for Technical Mentoring Questions
As a senior engineer, you’ll likely be expected to mentor others. Think about your leadership style and prepare to discuss how you’ve supported engineering teams in the past. Be ready to explain complex technical topics clearly, as this will showcase your ability to communicate effectively with both technical and non-technical audiences.
