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- Tasks: Oversee managed services and drive service quality initiatives in a dynamic environment.
- Company: Leading Nordic IT services provider with a focus on client growth.
- Benefits: Competitive compensation and a supportive work environment.
- Why this job: Make a real impact by enhancing client relationships and service delivery.
- Qualifications: ITIL certification and 5+ years in service management required.
- Other info: Join a team that values innovation and professional development.
The predicted salary is between 42000 - 84000 £ per year.
A leading Nordic IT services provider is hiring a Service Delivery Manager to oversee managed services in the Greater London area. The ideal candidate will have ITIL certification, a minimum of 5 years in service management, and strong client relationship management skills.
The role includes daily operations oversight and driving service quality initiatives. This position offers competitive compensation and a supportive work environment.
MSP Service Delivery Manager: Drive CSI, Client Growth in London employer: Hamilton Barnes Associates Limited
Contact Detail:
Hamilton Barnes Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Service Delivery Manager: Drive CSI, Client Growth in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT services sector, especially those who might know about opportunities at leading companies. A friendly chat can sometimes lead to a referral, which is gold in the job market.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery model and think about how your experience aligns with their goals. We want you to shine when discussing how you can drive client growth and service quality!
✨Tip Number 3
Showcase your ITIL certification and relevant experience during interviews. Be ready to share specific examples of how you've improved service delivery or client relationships in the past. This will help us see your potential impact on our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace MSP Service Delivery Manager: Drive CSI, Client Growth in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management and client relationship skills. We want to see how your background aligns with the role of Service Delivery Manager, so don’t be shy about showcasing your ITIL certification and relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of our company’s mission, so let us know how you can drive client growth and service quality.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to oversee operations and improve service delivery. Numbers and results speak volumes, so if you’ve driven significant improvements, make sure we see them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Hamilton Barnes Associates Limited
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL principles and practices. Be ready to discuss how you've applied these in your previous roles, especially in service management. This will show that you not only have the certification but also practical experience.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to drive client growth and satisfaction.
✨Understand Their Operations
Research the company’s current managed services and any recent initiatives they've undertaken. Being knowledgeable about their operations will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to service delivery and quality initiatives. Practise articulating your thought process and decision-making skills, as this is crucial for a Service Delivery Manager.
